Legal Assistant

NextGen | GTA: A Kelly Telecom Company; Basking Ridge (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company seeks a Legal Consultant – II to support the Court Order Compliance Group in a high-volume, 24x7x365 environment. You will work directly with law enforcement to ensure accurate, confidential handling of records and urgent cases.

The role requires a Bachelor’s degree, ability to obtain government clearance, and strong attention to detail. Training is 5 weeks, and shifts are variable to cover all hours.

Qualifications

• Bachelor's degree is required in any field.
• Ability to apply for government clearance.
• Basic understanding of legal concepts and terminology.
• Strong customer service, communication, problem-solving, and decision-making skills.
• Excellent attention to detail, typing, data-entry and computer skills.
• Ability to work independently in a fast-paced, high-pressure environment.
• Legal education or experience is preferred; paralegal certificate is not required.
• Customer service, dispatch, call center, or similar high-volume experience is a plus.
• Must be willing and able to work any shift in a 24x7x365 operation.
• 5 weeks of mandatory training; attend all training dates without exception.
• Must be on time, logged in, and ready to work at the scheduled start time.
• No personal phone use at the desk.
• This is not a cybersecurity role.
• Recent bachelor's degree graduates are welcome to apply.

Responsibilities

• Handle high-priority calls from law enforcement and authenticate callers before providing authorized customer records.
• Process and document cases accurately from start to finish.
• Review, validate, and respond to subpoenas, court orders, and search warrants.
• Enter legal process and customer/account information into workflow systems.
• Review data for errors or deficiencies and make necessary corrections.
• Make sound decisions under pressure and escalate when appropriate.
• Manage multiple priorities and high call volumes while maintaining accuracy and compliance.
• Communicate professionally with law enforcement personnel.

Skills

Legal knowledge

Customer service

Attention to detail

Communication

Problem solving

Data entry

Typing

Independent work

Decision making

Education

Bachelor's degree

Job description

We are seeking a Legal Consultant – II to support the Court Order Compliance Group / Criminal Response Team in a high-volume, 24x7x365 environment. This role works directly with law enforcement on urgent and life-threatening matters, requiring exceptional accuracy, confidentiality, judgment, and attention to detail.

Key Responsibilities

• Handle high-priority calls from law enforcement and authenticate callers before providing authorized customer records.
• Process and document cases accurately from start to finish.
• Review, validate, and respond to subpoenas, court orders, and search warrants.
• Enter legal process and customer/account information into workflow systems.
• Review data for errors or deficiencies and make necessary corrections.
• Make sound decisions under pressure and escalates matters when appropriate.
• Manage multiple priorities and high call volumes while maintaining accuracy and compliance.
• Communicate professionally with law enforcement personnel.

Qualifications

• Bachelor's degree required; any field of study accepted.
• Ability to apply for required government clearance.
• Basic understanding of legal concepts and terminology.
• Strong customer service, communication, problem-solving, and decision-making skills.
• Excellent attention to detail, typing, data-entry, and computer skills.
• Ability to work independently in a fast-paced, high-pressure environment.
• Legal education or experience is preferred; paralegal certificate is not required.
• Customer service, dispatch, call center, or similar high-volume experience is a plus.
• Must be willing and able to work any shift in a 24x7x365 operation.
• 5 weeks of mandatory training; candidates must attend all training dates without exception.
• Must be on time, logged in, and ready to work at the scheduled start time.
• No personal phone use at the desk.
• This is not a cybersecurity role.
• Recent bachelor's degree graduates are welcome to apply.