Legal Application Support Specialist

Simpson Thacher & Bartlett LLP; Traverse City (MI); Remote; USD 100,000 - 115,000; Full time

Job summary

A leading firm is seeking a Legal Applications Support Specialist to provide second line support for legal applications. This role involves troubleshooting, incident management, and collaboration with IT teams to ensure efficient operation of legal software. Candidates should have a strong background in legal technology, excellent communication skills, and a customer-focused approach. The position offers a competitive salary range and the opportunity to work in a collegial environment.

Qualifications

• 3+ years of experience in providing support for legal or enterprise-wide applications.
• Hands-on experience testing QA deliverables and reporting bugs.

Responsibilities

• Provide second level support for various applications and software.
• Manage and resolve incidents through ServiceNow.
• Collaborate with IT team to develop and implement new software applications.

Skills

Analytical Skills

Troubleshooting

Communication

Customer Focus

Detail-oriented

Education

Bachelor’s degree in information technology

Bachelor’s degree in Computer Science

Tools

Microsoft 365

PowerShell

iManage

Intapp

Job description

The Legal Applications Support Specialist will be responsible for providing second line support, troubleshooting, and administration for all applications across the firm. This role involves collaborating with IT teams and ensuring the efficient operation of Legal software and associated services within the organization. The Support specialist will work closely with the Application Support Teamand other IT functions within the Department, to ensure smooth delivery of updates and new features.

Responsibilities/Duties

• Provide second level support for various applications and software, troubleshooting issues and ensuring minimal downtime

• Manage and resolve incidents through ServiceNow, ensuring timely and effective resolution

• Proven experience with Legal technology such as, iManage, Intapp etc.

• Perform routine checks and monitor systems to ensure security and performance

• Collaborate with IT team to develop and implement new software applications

• Follow processes to ensure software is updated in a efficient and safe timeframe

• Customer-focused with a commitment to delivering high-quality support

• Detail-oriented and able to follow established procedures

• Ability to work collaboratively within a team and learn new technologies quickly

• Proactive approach to identifying and addressing potential issues

• Excellent written, oral communication, and interpersonal skills, and ability to interact diplomatically with all levels of firm personnel

• Ensure compliance with organizational policies and industry standards

• Maintain accurate and up-to-date documentation of support procedures, configurations, and troubleshooting steps

• Contribute to the development of knowledge base articles for common issues

Required Skills

• Good analytical and troubleshooting skills with a demonstrated proficiency at technical problem solving/root cause analysis to identify issues

• Hands-on experience testing QA deliverables, reporting bugs and understanding the business process physically and systematically

• Able to lead complex discussions with developers and support teams, building consensus and creation action plans

• Experience with Microsoft 365 applications, including Teams, OneDrive, and Power Platform

• Experience with basic PowerShell scripting for automation tasks

• Must have user level experience iManage, Intapp

• Ability to see issues through to resolution

Preferred Skills

• Experience in supporting multiple applications across a global firm

Required Experience

• 3 + years of experience in providing support legal or other enterprise-wide applications

Required Education

• Bachelor’s degree in information technology, Computer Science, or a related field

Salary Information

NY Only: The estimated base salary range for this position is $100,000 to $115,000 at the time of posting.

The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.

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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity.The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.

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