Legal AI & Innovation Operations Lead

Cozen O'Connor Corporation; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Cozen O’Connor Corporation is building a multidisciplinary Legal AI & Practice Transformation team to rethink how legal services are delivered. The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership’s priorities into organized, reliable execution.

This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support.

Qualifications

• Experience managing multiple technology or innovation projects from planning through implementation and ongoing operations.
• Strong program and project management skills, including dependencies, priorities, commitments, and risks.
• Track record of building or improving processes and systems that make a team or function more effective.
• Experience supporting technology products, with the ability to develop hands-on platform knowledge.
• Clear communication and a service-oriented approach, with experience supporting users, delivering training, or improving adoption.
• Law firm or professional-services experience preferred.

Responsibilities

• Translate program priorities into actionable plans with clear owners, milestones, dependencies, and deliverables.
• Manage pilots, deployments, and other innovation projects across concurrent workstreams; anticipate roadblocks, resolve issues, and escalate decisions with clear recommendations.
• Build and improve operating processes for intake, prioritization, user provisioning and offboarding, license allocation, support, and product updates.
• Work with lawyers and business professionals to clarify needs, document requirements, and coordinate delivery with legal and technical specialists.
• Serve as the day-to-day business owner for designated platforms, developing strong working knowledge of their capabilities and practical applications.
• Manage day-to-day vendor relationships and coordinate configuration changes, feature evaluation, testing, and rollout with vendors and internal teams.
• Organize onboarding, training, and communications with Information Services, Learning & Development, vendors, and subject matter experts.
• Monitor adoption, license utilization, costs, and outcomes; recommend improvements and support renewal, expansion, or replacement decisions.
• Maintain clear, current documentation, shared guidance, templates, and training resources.

Skills

Program management

Operations leadership

Stakeholder management

Process improvement

Client service

Communication

Tools

Harvey

CoCounsel

DeepJudge

Job description

Cozen O’Connor Corporation is building a multidisciplinary Legal AI & Practice Transformation team to rethink how legal services are delivered. The Manager, Legal Innovation Operations will run the day-to-day operations of this program, translating leadership’s priorities into organized, reliable execution.

This hands-on role will manage projects, build and improve operating processes, coordinate across teams and vendors, and ensure lawyers receive responsive, effective support.