LEC Hotel Front Desk Clerk - Full Time

PENN Entertainment; Lawrenceburg, Bay Lake (KY, FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join an exciting and fast-paced environment where you will provide exceptional service to guests at a leading entertainment provider. As part of a diverse team, you will engage with guests, manage reservations, and ensure a memorable experience. This role offers opportunities for growth and development, supported by a competitive benefits package. If you thrive in a dynamic setting and enjoy helping others, this position is perfect for you. Embrace the chance to be part of a company that values fun and teamwork while making a positive impact in the entertainment industry.

Benefits

Day-one medical coverage

401(k) matching

Performance bonuses

Paid time off

Qualifications

• Experience in hospitality or front desk preferred.
• Proficient in Microsoft Office preferred.

Responsibilities

• Provide friendly, efficient service during check-in/check-out.
• Assist guests with inquiries or issues.
• Handle reservation inquiries and manage group blocks.

Skills

Customer Service

Interpersonal Skills

Microsoft Office

Basic Math Skills

Communication Skills

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people have more fun. We care about your career growth and will support your development.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and performance bonuses may vary by position. Paid time off is earned according to local policies and increases with tenure.

Click HERE to learn how we empower team members to grow and succeed in their careers.

WE LOVE OUR WORK.

• Provide friendly, efficient service during check-in/check-out.
• Make and confirm reservations; assist guests with inquiries or issues.
• Gather necessary information to guarantee rooms, such as ID and credit card verification.
• Perform Front Desk, Call Center, and related duties as needed.
• Keep supervisors informed of issues.
• If on the graveyard shift, perform Night Audit duties and complete reports timely.
• Handle reservation inquiries, including assisting with complimentary accommodations.
• Maximize revenue through reservation sales based on rate strategies.
• Enter reservations accurately into the system.
• Provide guests with local information and event details.
• Assist the Player Development team with reservations and requests.
• Manage group blocks, including room lists, inventory, and coordination with casino reservations.
• Verify work for accuracy and adherence to policies.
• Stay informed on casino activities and assist guests accordingly.
• Answer phones and perform clerical tasks.
• Ensure rooms are clean before issuing keys.
• Handle payments via cash, checks, credit cards, and comps, with proper approval.
• Maintain cash drawer, issue bills, and provide change.
• Deliver messages, mail, and packages promptly.
• Control safe deposit transactions.
• Coordinate with Executive Hosts to provide amenities and resolve guest concerns promptly.
• Maintain hotel security and safety protocols.
• Operate PBX switchboard as directed.
• Communicate positively, demonstrating Hilton CARE Culture skills.
• Perform duties safely, reporting hazards.
• Undertake reasonable additional tasks as assigned to support efficiency and guest service.
• Maintain confidentiality in all company matters.

BRING US YOUR BEST.

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• Experience in hospitality or front desk preferred.
• Proficient in Microsoft Office preferred.
• Maintain confidentiality and professionalism.
• Excellent customer service and interpersonal skills.
• Good communication skills; fluent in English.
• Basic math and money handling skills.
• Energetic, proactive, and able to work in a team.
• Capable of managing multiple priorities and meeting deadlines.
• Flexible schedule including nights, weekends, holidays, and overtime.
• Tolerant of smoke, noise, and bright lights.
• Work in a fast-paced, crowded environment.
• Meet professional appearance standards.
• Stand, handle objects, reach, walk, climb, stoop, and lift up to 50 lbs as required.

STAY IN THE GAME. FOLLOW US.

We’ve grown to be a leading provider of entertainment, sports content, and casino experiences across 43 destinations in North America, plus online betting via ESPN BET and theScore Bet.

We are committed to diversity and sustainability for our community, team members, vendors, and the planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer