LEC Hotel Front Desk Clerk - Part Time

PENN Entertainment; Lawrenceburg, Bay Lake (KY, FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading entertainment company where your enthusiasm and dedication can shine. This role offers a chance to engage with guests in a fast-paced environment, providing top-notch service and ensuring their experience is memorable. You'll be part of a supportive team that values your growth and development, with opportunities to advance in your career. Enjoy a competitive rewards package that includes wellness programs and benefits from day one. If you thrive in a vibrant atmosphere and love helping others, this position is perfect for you!

Benefits

Medical Coverage

401(k) Matching

Paid Time Off

Annual Bonuses

Qualifications

• Excellent customer service and interpersonal skills required.
• Proficiency in Microsoft Office preferred.

Responsibilities

• Provide friendly, efficient service during check-in/check-out.
• Handle reservation inquiries and assist guests with questions.
• Perform front desk duties and maintain hotel security protocols.

Skills

Customer Service

Communication Skills

Microsoft Office

Basic Math

Education

High School Diploma

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people enjoy themselves. We care about your career growth and will support your development to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual bonuses may vary by position. Paid time off is earned according to local policies and increases with tenure.

Click HERE to learn how we empower our team members to grow and advance in their careers.

WE LOVE OUR WORK.

• Provide friendly, efficient service during check-in/check-out.
• Make and confirm reservations; assist guests with questions or issues.
• Gather information to guarantee rooms, such as ID and credit card verification.
• Perform front desk, call center, and other hotel-related duties as needed.
• Keep supervisors informed of issues.
• If on the graveyard shift, perform Night Audit duties and complete reports timely.
• Handle reservation inquiries, including assisting with complimentary stays when appropriate.
• Maximize revenues by selling reservations based on rate strategies.
• Accurately enter reservations into the system following policies.
• Provide guests with local information and services.
• Assist the Player Development team with reservations and requests.
• Manage group blocks, room lists, inventory, and casino reservations, maintaining professional relationships across departments.
• Verify work for accuracy, neatness, and compliance with policies.
• Stay informed on casino activities and assist guests accordingly.
• Answer phones and perform clerical tasks.
• Ensure rooms are clean before issuing keys.
• Handle payments via cash, checks, credit cards, and comps with proper authorization.
• Maintain the cash bank, bill guests, and give change.
• Deliver messages, mail, and packages promptly.
• Control safe deposit transactions.
• Coordinate with Executive Hosts to ensure guest amenities are provided as agreed, resolving issues promptly and courteously.
• Maintain hotel security and safety protocols.
• Operate the PBX switchboard as directed.
• Communicate positively, embodying Hilton CARE Culture skills with guests and coworkers.
• Perform duties safely and report hazards.
• Take on reasonable additional tasks outside the job description as needed for efficiency and guest satisfaction.
• Maintain confidentiality in all company matters.

BRING US YOUR BEST.

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• Hospitality or front desk experience preferred.
• Proficiency in Microsoft Office preferred.
• Maintain confidentiality and professionalism.
• Excellent customer service and interpersonal skills required.
• Strong communication skills in English, both written and verbal.
• Basic math and money handling skills.
• Energetic, proactive, and able to work in a team environment.
• Capable of managing deadlines and multiple priorities.
• Flexible schedule including nights, weekends, holidays, and overtime.
• Ability to tolerate smoke, noise, bright lights, and work in a busy environment.
• Meet professional appearance standards.
• Physical ability to stand, use hands, reach, and lift up to 50 lbs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to be a leader in entertainment, sports content, and casino gaming across 43 destinations in North America, plus online sports betting and iCasino via ESPN BET and theScore Bet.

As an industry leader, we value diversity and sustainability—benefiting our community, team members, vendors, and the planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer