Leave & Disability Administration Specialist

Genuine Parts Company; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Genuine Parts Company is seeking a Leave Administration Operations Specialist to support outsourced leave, disability, and workplace accommodation services across the United States and Canada. You will assist employees, managers, and HR partners with leave questions and escalate issues as needed.

Under the direction of the Manager, North America Benefits & Leave Administration, you will gather information, document cases, perform routine data validation, and coordinate with third-party

Qualifications

• Experience supporting leave, disability, and workplace accommodation programs in a service-delivery environment.
• Knowledge of US FMLA, state leaves, and return-to-work processes.
• Experience with third-party administrators and outsourced service providers.

Responsibilities

• Respond to leave, disability, and accommodation questions from employees, managers, and HR partners using approved policies.
• Provide status updates on eligibility, leave timing, and documentation requirements.
• Gather information from employees and vendors to support investigation and resolution.
• Maintain complete documentation of communications and actions for each case.
• Monitor open cases and escalate aging or unresolved issues as needed.

Skills

Customer service

Communication

Case management

Attention to detail

Confidentiality

Education

Associate’s degree in Human Resources, Business Administration, Healthcare Administration, or related field

Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field

Tools

Workday

ServiceNow

Job description

Genuine Parts Company is seeking a Leave Administration Operations Specialist to support outsourced leave, disability, and workplace accommodation services across the United States and Canada. You will assist employees, managers, and HR partners with leave questions and escalate issues as needed.

Under the direction of the Manager, North America Benefits & Leave Administration, you will gather information, document cases, perform routine data validation, and coordinate with third-party