Leave Benefits Coordinator II

Lockton Companies; Madison (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Lockton Companies is seeking a Leave Benefits Coordinator II to support an assigned client with lifecycle leave of absence services. You will build relationships with HR teams and employees while delivering comprehensive leave support and communications.

You will ensure compliance with applicable laws and client policies, communicate clearly, and coordinate with internal teams to resolve issues and improve processes.

Qualifications

• Two years of experience administering the life-cycle of leave of absence process.
• Experience with HRIS payroll/benefit systems or CRM systems.
• Demonstrated client service skills while multi-tasking under deadlines.

Responsibilities

• Represents the client and maintains rapport with employees and case partners.
• Acts as liaison between HR, BCInsourcing, benefit carriers and vendors.
• Understands the client leave program and applicable laws (FMLA, ADA, etc.).
• Coordinates with Leave Manager and other parties to resolve issues.
• Advises employees on leave status and disability benefits; escalates when needed.
• Handles leave processing, billing, arrears management, and reporting.

Skills

Client service

Multi-tasking

Deadline-driven

Self-driven

Communication

Education

High School Diploma/GED

Tools

HRIS payroll/benefit system

CRM system

Job description

Madison - Vertex Aerospace, Mississippi, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The Leave Benefits Coordinator II supports an assigned client to provide life-cycle leave of absence services to the client’s Human Resources department and employees. The Leave Coordinator II builds business relationships with our clients operating in support of the client’s work policies and operations. Responsibilities include employee communication and a range of client-specified leave of absence services.

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

ESSENTIAL FUNCTIONS

• Represents BCInsourcing as an ambassador to the assigned client(s) by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees
• Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, benefit carriers, and leave of absence vendors
• Develops a detailed understanding and in-depth working knowledge following the client-specified leave program in alignment with the client’s benefit plan and policy and applicable leave laws including FMLA, ADA, USERRA, HIPAA, Pregnancy Discrimination Act, Executive Order 13706 and CBAs
• Creates and maintains a proactive environment by regularly coordinating with the client’s Leave Manager and other appropriate parties including the Supervisor when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately
• Advises employees regarding information and answers questions related to their leave status and disability benefits and immediately escalates and refers any cases that result in adverse employment action
• Provides a variety of leave service support; based on client needs, duties may include (but are not limited to) the processing and support of leave of absence and return-to-work requests; direct billing, waiver of premium, and arrears management; timekeeping and coding support; termination and reinstatement of benefits; auditing and reporting of leave data and metrics; disability claim support
• When applicable, supports, responds to benefits communication inbox and/or contact center while meeting HIPAA and quality assurance standards set by the client and BCInsourcing
• Investigates and resolves leave-related concerns, including enrollment, deduction, billing, and claim issues
• Responds to employee and carrier inquiries in a timely and accurate manner
• Accurately tracks employee services and client support in appropriate systems while maintaining HIPAA and Employee Privacy guidelines

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent and/or related work experience equivalency
• Two years of experience administering the life-cycle of leave of absence process
• Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
• Demonstrate self-driven outcomes with little supervision
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes

PREFERRED EDUCATION AND EXPERIENCE

• Higher education or equivalent combination of education, training, and experience in leave of absence
• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
• Working knowledge of California Leave of Absence provisions
  

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance.

We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone.

We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences.

As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.