Sr. Client Specialist

Lockton Companies; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Industry-leading health insurance

Opportunities for personal and professional growth

Job summary

A leading independent insurance brokerage is seeking an Associate Consultant to provide support in Integrated Absence Solutions. This remote role involves analyzing client needs, ensuring compliance with leave regulations, and collaborating with clients on absence program implementation. The ideal candidate will hold a Bachelor's degree, have 1-3 years of relevant experience, and possess strong analytical and communication skills. Join our supportive culture where your success is our priority and grow in an inclusive environment.

Qualifications

• 1-3 years of experience in absence management, benefits administration, or human resources.
• Basic understanding of federal, state, and local leave regulations (e.g., FMLA, ADA).
• Legal right to work in the United States.

Responsibilities

• Assist in analyzing client needs and recommending tailored absence management solutions.
• Provide guidance to clients on leave regulations, including FMLA and ADA.
• Support clients with program implementation and administration.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Microsoft Office Suite (Excel, PowerPoint, Word)

HRIS or absence management systems (e.g., Workday, ADP)

Job description

Associate Consultant - Integrated Absence - REMOTE

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Due to our success and increased business opportunities, we are looking for an IAS Associate Consultant to provide technical and operational support within Integrated Absence Solutions Practice. The ideal candidate will demonstrate group life and disability benefits experience; high level of professionalism, possess the ability to work well in a fast-paced environment, the flexibility to easily adapt to changing priorities and desire to engage in new opportunities to learn.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Assist in analyzing client needs and recommending tailored absence management solutions.
• Provide guidance to clients on federal, state, and local leave regulations, including FMLA, ADA, and state-specific leave laws.
• Support clients with program implementation, ensuring seamless integration with existing systems and processes.
• Collaborate with internal teams to manage the day-to-day administration of absence programs, including leave tracking and compliance oversight.
• Help ensure that all documentation, processes, and communications are accurate and compliant with legal requirements.
• Assist in creating workflows, policies, and procedures for absence management programs.
• Gather and analyze absence program data to identify trends, performance metrics, and areas for improvement.
• Prepare reports and presentations for internal and client use, delivering actionable insights.
• Stay informed about updates to absence-related regulations and communicate changes to clients as needed.
• Contribute to the development of best practices for program implementation and administration.
• Work closely with senior consultants, project managers, and operational teams to deliver high-quality absence solutions.
• Assist in identifying and resolving issues related to absence program administration.
• Identify opportunities to streamline processes and enhance the efficiency of absence program delivery.
• Provide input into the development of tools and resources to improve client experiences.

QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 1-3 years of experience in absence management, benefits administration, or human resources.
• Basic understanding of federal, state, and local leave regulations (e.g., FMLA, ADA).
• Ability to review complex renewals for areas of opportunity, ability to lead renewal negotiations with carrier with oversight.
• Can conduct alternative design analysis for self-funded disability, leave plans, and paid time off programs.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with HRIS or absence management systems (e.g., Workday, ADP).
• Ability to work independently and collaboratively in a fast-paced environment.
• Legal right to work in the United States.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.