LEATT Customer Service Representative

Cycles Worldwide, LLC; Reno (NV); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

No-cost health plan

401k with match

Industry discounts

Job summary

Leatt, located in Reno, NV, is seeking a Customer Service Agent & Product Specialist to manage dealer and consumer communications, process orders, and provide in-depth product knowledge.

The role combines frontline customer service with product specialist duties, requiring strong computer skills, confidentiality, and teamwork in a fast-paced athletic equipment company.

Qualifications

• The candidate must have strong customer service skills and be able to field calls and emails.
• Excellent computer skills and the ability to learn new technologies and order systems quickly.
• Ability to work well independently and as part of a team.
• Willingness to work nonstandard hours or overnight events occasionally.
• Strong communication, organization, and prioritization abilities.
• Maintain confidentiality and handle multiple inquiries with professionalism.

Responsibilities

• Field incoming dealer and consumer sales calls, input orders, and assist with service, delivery, and technical issues.
• Respond to emails regarding technical issues, returns, exchanges, rotations, and warranty claims.
• Follow dealer and consumer orders from placement to fulfillment and tracking.
• Ensure accurate order entry and shipment processing.
• Support inside and outside sales teams and other departments as needed.
• Be an expert on Leatt product offerings and assist with technical inquiries.

Skills

Customer service

Communication

Teamwork

Computer skills

Tools

Microsoft Office

Job description

Customer Service Agent & Product Specialist

Leatt® is located in Reno, NV. We create, innovate, design, and manufacture whatever it takes to keep athletes living on the edge safer.

We get why you do what you do. We also get that chasing down the Thrill comes at a cost. So we’ve got you covered with an ever-evolving range of helmets, body armor, braces, guards, hydration systems, apparel – whatever it takes to keep the committed Thrill seeker safer.

Yours is a confidence game. And we’re in the business of making sure that you have the confidence and the equipment to push yourself faster, harder, and further than you thought you could go.

BECAUSE THAT’S WHERE THE THRILL LIES

Under the direction of Leatt’s Customer Service Supervisor and Operations Manager, the Customer Service team builds consumer and dealer relationships through industry-leading customer service at our Reno, NV office.

Customer Service Agent Responsibilities:

• Field incoming dealer and consumer sales calls, input sales orders, and assist dealers and consumers with service, delivery, and technical issues.


• Respond to incoming dealer and consumer emails in a timely manner by providing information regarding: technical and service issues, returns, exchanges, rotations, and warranty claims.


• Follow all aspects of dealer and consumer orders: from order placement to tracking the order through fulfillment to ensure proper customer satisfaction.


• Ensure accurate order entry and shipment processing.


• Support and assist the inside and outside sales teams.


• Support and assist all departments as needs arise.

Product Specialist Responsibilities:

• Be an expert on Leatt product offerings across all disciplines.


• Attend product calls and meetings on location when necessary, with our product development team, to cultivate a highly technical knowledge of Leatt’s product offering.


• Support and assist the customer service and inside sales teams with technical product inquiries from both consumers and dealers.


• Field all incoming calls from both consumers and dealers via the company’s \"Product Inquiries\" phone system queue.


• Assist with the onboarding of new customer service and sales staff as it relates to their training on Leatt’s product offering.


• Train the customer service staff on Leatt’s new product lines annually in time for the scheduled launch date.

Requirements

• 8 am to 5 pm, Monday-Friday: 40 hours per week. This is a non-exempt, office-based position.


• Possess excellent computer skills (Microsoft applications, etc.) and the ability to quickly learn about new technologies and order management systems.


• Attain working knowledge of the Leatt brand history, vision, and mission to successfully communicate this message to the customer base.


• Become an expert in the features and benefits of Leatt products and successfully communicate the unique qualities the products offer.


• Must have the ability to work well both independently and as part of a team.


• May be asked to work occasional off-hours or out-of-town overnight events.


• A pleasant positive personality, professional manner, and great communication skills, along with the ability to prioritize tasks, are essential.


• Must be able to maintain utmost confidentiality both inside and outside the company.


• Must show an unwavering ability to effectively handle multiple customer inquiries, questions, demands, and tasks, all while providing industry-leading customer support.

Physical Requirements

• May be required to lift more than 50 lbs.


• May be required to work more than 8 hours during the workday.


• Sitting for long periods.


• Significant manual dexterity for keying in data for long periods.

This list may not be inclusive of the total scope of job functions to be performed. Duties and responsibilities may be added, deleted, or modified at any time.

Perks

• Fun, energetic, positive work environment with a growing company. No cost to employee company-sponsored health plan, 401k with match, reciprocal industry discounts.

Leatt is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.