Leasing Support & Customer Care Specialist

Financial Pacific Leasing, Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Employee assistance program

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Discount marketplace

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Financial Pacific Leasing, Inc. in the United States is seeking a Customer Support Representative to manage inbound calls and written inquiries, troubleshoot issues, coordinate with internal teams, and maintain precise records in company systems.

You will uphold SLAs, assist with lease-related questions (buyouts, invoicing, taxes, changes), and build strong relationships with customers, vendors, and partners while delivering excellent service.

Qualifications

• Minimum 2 years of customer service or call center experience in a high-volume environment.
• At least 1 year resolving issues and escalations within defined SLAs.
• Experience in equipment leasing operations is a plus.
• Strong verbal and written communication skills.
• Active listener with a customer-first mindset.

Responsibilities

• Serve as the primary point of contact for customers, vendors, brokers, and internal teams, managing inbound calls and written communications professionally and efficiently.
• Resolve customer issues by analyzing information, troubleshooting, and coordinating across departments and external partners.
• Provide support on lease-related inquiries including buyouts, invoicing, billing, taxes, contract changes, and payment history requests.
• Handle escalations and de-escalate complex customer situations while adhering to SLAs and company policies.
• Process account and document-related tasks such as contract adjustments, invoices, automatic payments, and lease assumptions.
• Prepare and distribute customer documentation and maintain accurate records in company systems.
• Utilize internal tools and systems to complete daily responsibilities with accuracy and efficiency.
• Maintain clear, detailed notes and documentation in customer databases.
• Collaborate cross-functionally to support customer needs and ensure seamless service delivery.
• Communicate effectively with leadership on issues that may impact customers or the business.
• Ensure confidentiality of all customer and company information.
• Follow all company policies, procedures, and regulatory requirements.
• Provide exceptional customer service and contribute positively to team culture and organizational goals.

Skills

Customer service

Call center

Issue resolution

SLA adherence

Leasing operations

Education

High school diploma or equivalent

Job description

Financial Pacific Leasing, Inc. in the United States is seeking a Customer Support Representative to manage inbound calls and written inquiries, troubleshoot issues, coordinate with internal teams, and maintain precise records in company systems.

You will uphold SLAs, assist with lease-related questions (buyouts, invoicing, taxes, changes), and build strong relationships with customers, vendors, and partners while delivering excellent service.