Leasing Consultant

AG LIVING LLC; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

AG LIVING LLC is seeking a Leasing Consultant for Decker Apartment Homes in Fort Worth, TX. You will attract and guide potential residents through the leasing process, conduct tours, and highlight floor plans and amenities to drive occupancy while delivering exceptional service.

You will collaborate with the marketing team, stay informed about market trends, and assist with renewals and events to foster a sense of community within the community.

Qualifications

• High school diploma or equivalent.
• College degree in Business, Marketing, Hospitality, or related field preferred.

Responsibilities

• Provide exceptional customer service to residents and prospects.
• Maintain a welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents to understand needs.
• Conduct property tours highlighting amenities and floor plans.
• Assist with renewals and maintain positive renewal flow.
• Support planning and coordination of resident events to foster community.
• Promote property through persuasive leasing techniques.
• Collaborate with marketing to showcase property online and on social media.
• Explain lease terms, procedures, and move-in details to prospects.
• Process lease applications, perform background checks, and finalize lease agreements.
• Input and maintain resident/lease data in property management software.
• Assist with rent collection, track delinquencies, and coordinate renewals.
• Stay informed about property features to communicate value to residents.

Skills

Sales

Customer service

Leasing

CRM

Education

High school diploma or equivalent

College degree preferred in Business, Marketing, Hospitality

Tools

Property management software

CRM tools

Microsoft Office

Job description

Job Details

Job Location: Decker Apartment Homes - Fort Worth, TX 76133

Position Type: Full Time

Travel Percentage: None

JOB SUMMARY: The Leasing Consultant is a dynamic and customer-focused professional responsible for attracting and guiding potential residents through the leasing process. This role plays a crucial part in driving occupancy rates, enhancing resident satisfaction, and creating a positive first impression for our multi-family property. The Leasing Consultant thrives on building relationships, providing exceptional service, and showcasing the property's features and benefits.

VALUES MODELED

RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.

ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.

INTEGRITY: Act with honesty, honor, and transparency in all activities.

SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.

EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Provide exceptional customer service to residents and prospects, addressing inquiries, concerns, and requests in a friendly and professional manner.
• Maintain a positive and welcoming atmosphere to create a memorable leasing experience.
• Greet and engage with prospective residents, establishing rapport and understanding their needs and preferences.
• Conduct property tours, effectively highlighting the property's amenities, floor plans, and unique selling points.
• Use a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Participate in and assist with planning and coordinating resident events and activities to foster a sense of community.

Leasing and Marketing

• Utilize persuasive sales techniques to promote the property and convert leads into leases.
• Collaborate with marketing teams to showcase the property through various channels, including online listings and social media.
• Assist prospects with the leasing process, including explaining lease terms, application procedures, and move-in details.
• Process lease applications, conduct background checks, and ensure accurate and timely completion of lease agreements.
• Accurately input and maintain resident and lease data in property management software, ensuring up-to-date records.
• Assist with rent collection, tracking delinquencies, and coordinating lease renewals.
• Stay informed about property features, floor plans, and community amenities to effectively communicate the value of residing in the community.

Market Insight

• Stay knowledgeable about local market trends, competitor performance, and resident preferences to tailor leasing approaches.

Vendor and Partner Relationships

• Collaborate with external vendors, real estate agents, and industry partners to maximize leasing opportunities and optimize property exposure.

QualificationsEDUCATION/EXPERIENCE

• High school diploma or equivalent
• Preferred: College degree in Business, Marketing, Hospitality, or related field.

COMPETENCIES

• Proven experience in sales, customer service, or a related field, with a focus on leasing or real estate (preferred).
• Strong interpersonal and communication skills for engaging with prospects, residents, and team members.
• Excellent organizational skills and attention to detail for lease administration and record-keeping.
• Proficiency in property management software, CRM tools, and Microsoft Office suite.
• Positive attitude, self-motivated, and the ability to work effectively in a fast-paced environment.
• Knowledge of fair housing regulations, leasing laws, and customer service best practices.
• Valid driver's license and reliable transportation.

Key Qualities

• Dynamic and customer-focused
• Relationship-builder
• Exceptional service provider
• Showcasing property features effectively.