Leasing Specialist - Dallas, TX

Veloresidential; Dallas, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Veloresidential is seeking a Leasing Specialist in Dallas, TX. The role focuses on guiding prospective residents through the application process, conducting tours, and coordinating marketing efforts to achieve occupancy goals.

The ideal candidate has at least 2 years of experience in property management or related fields, with strong customer service and communication skills. Proficiency in CRM systems and collaborative teamwork are essential.

Qualifications

• 2+ years of experience in property management or related field.
• Experience as a Leasing Specialist preferred with a proven track record in leasing, sales, or customer service.
• Ability to adapt quickly in a dynamic, fast-paced environment.
• Deadline and detail oriented.
• Strong computer skills with proficiency in CRM and Google Docs.
• Excellent interpersonal and communication skills with a customer-service focus.

Responsibilities

• Provide tours of the apartment community to prospective residents to lease apartments.
• Maintain accurate, detailed records of phone, online, and walk-in traffic in the Property Management CRM.
• Enter all traffic into CRM daily and discuss with prospects the benefits of leasing.
• Conduct outreach marketing as needed.
• Prepare leases for qualified prospective residents and organize resident files after move-in.
• Assist with lease renewals in a timely manner.
• Schedule resident move-ins and manage key/parking assignments.
• Handle resident questions, maintenance requests, rent payments, and other daily requests.

Skills

Interpersonal communication

Customer service

Detail oriented

Deadline oriented

Adaptability

Tools

CRM

Google Docs

Job description

Creating communities where people want to live.

Position: Leasing Specialist - Dallas, TX

Total Years of Experience: 2 years Year(s)

About the position:

Leasing Specialist

We are looking for an outgoing, positive, team player with a "can do attitude" to join our team at Boardwalk at Windcrest Apartments. Primary responsibilities of the Leasing Specialist are to help coordinate marketing efforts, serve as the primary contact during the application process, and to all our residents. You will be a big part of the team effort in achieving occupancy and leasing goals.

Responsibilities:

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct all business in accordance with Velo Residential policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Provide tours of the apartment community to prospective residents for the purpose of leasing apartments.
• Keep accurate and detailed records of phone, online, and walk-in traffic utilizing our Property Management CRM.
• Enter all traffic into CRM daily. Discuss with prospective residents the advantages of leasing at Windsor.
• Conduct outreach marketing as needed.
• Work with our Virtual Services Team to screen and qualify prospective residents using the approved screening criteria.
• Prepare leases for qualified prospective residents. Prepare resident files after move-in using the approved standards.
• Provide support with all lease renewals in a complete and timely manner.
• Schedule resident move-ins.
• Maintain organization of all key and parking assignments for residents.
• Handle all resident questions, maintenance requests, payment of rent or any other requests on a daily basis.

FINANCIAL

• In conjunction with Regional Manager and the Community Director they are responsible for staying within the established budget guidelines throughout the year.
• Actively maintain and report monthly variances and narratives.

SAFETY

• Reports all liability and community incidents to the Community Director immediately to be submitted to the corporate office.

ADMINISTRATIVE/OFFICE

• Supports Community Director to ensures that lease files are complete, and that completion of leases is being executed properly through BlueMoon.
• Responsible for offices opening on schedule, condition of office, and model apartment.
• Attends scheduled corporate management meetings as requested by Community Director or corporate office.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Supports Community Director for submission of required reports to corporate offices on a weekly and monthly basis.

RESIDENT RELATIONS

• Maintain a positive customer service attitude.
• Periodic inspection with residents move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Support Community Director to initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.

MARKETING/LEASING

• Support Community Director with conducting market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
• Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Skills and Qualifications:

Job Requirements

• Minimum 2-year previous experience in Property Management or other related fields.
• Prior experience as a Leasing Specialist is preferred, with a proven track record of success. Experience in leasing, sales, or customer service is highly desirable.
• Ability to adapt quickly and effectively in a dynamic, fast-paced environment
• Deadline and detail oriented.
• Strong computer skills with proficiency in CRM and Google Docs.
• Strong interpersonal & communication skills with a customer service focus and attention to detail.
• A Class leasing experience is a plus.

Job Type:Full Time