Leasing Specialist - Springhouse

LSA Management; Charlotte (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Professional Growth and Development

Job summary

LSA Management in Charlotte, NC is seeking a highly organized Leasing Specialist with Affordable Housing experience to join our growing team. You will manage prospect inquiries, conduct tours, process applications, and ensure LIHTC compliance while maintaining exceptional resident relations and occupancy goals.

This role emphasizes accurate file management, audit readiness, and collaboration with the Property Manager to deliver outstanding customer service to residents across our Southeast

Qualifications

• Minimum 1+ year of multifamily leasing experience.
• Strong customer service and relationship-building skills.
• Excellent organizational and time management abilities.
• Detail-oriented with a commitment to accuracy and compliance.
• Professional written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage multiple priorities while maintaining a high level of service.

Responsibilities

• Manage prospect inquiries and follow-up activities to convert leads into leases.
• Conduct property tours and effectively communicate community amenities and benefits.
• Process applications, verify documentation, collect deposits, and ensure compliance with Fair Housing regulations.
• Coordinate seamless move-in experiences for new residents.
• Maintain strong occupancy levels through proactive leasing activities.
• Assist with LIHTC resident recertifications and related documentation.
• Maintain organized, accurate, and audit-ready resident files.
• Ensure resident records comply with affordable housing program requirements.
• Support compliance by tracking deadlines, documentation, and reporting requirements.
• Identify opportunities to improve office organization and operational efficiency.
• Build positive relationships with residents and serve as a trusted community resource.
• Follow up on maintenance requests to ensure resident satisfaction.
• Assist with resident events, engagement initiatives, and retention programs.
• Address resident concerns professionally and proactively while delivering exceptional customer service.
• Take ownership of office organization and administrative processes.
• Anticipate operational needs and recommend improvements.
• Help create a welcoming, professional, and well-maintained leasing office environment.
• Partner with the Property Manager to achieve occupancy, compliance, and resident satisfaction goals.

Skills

Multifamily Leasing

Customer service

Time management

Attention to detail

Communication skills

MS Office

Multitasking

Tools

Yardi

RealPage

Job description

Leasing Specialist - Affordable Housing (LIHTC)

LSA Management is a forward-thinking property management firm dedicated to providing exceptional housing experiences across the Southeast. Combining the expertise and passion of Laurel Street with a long-term owner's commitment to quality and community impact, we create meaningful value for residents, team members, and partners alike.

Headquartered in Charlotte, NC, LSA Management currently oversees 4,000 apartment homes and has ambitious plans to expand to 10,000 units by 2030.

The Opportunity

LSA Management is seeking a highly organized, customer-focused Leasing Specialist with Affordable Housing experience to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with residents, and possesses strong administrative and compliance skills.

The successful candidate will bring a proactive approach to leasing operations, resident relations, file management, and compliance support. Experience with LIHTC leasing, resident recertifications, and affordable housing regulations is highly preferred.

This position offers the opportunity to make a direct impact on resident satisfaction, occupancy goals, compliance readiness, and overall property performance.

What We're Looking For

Required Qualifications

• 1+ years of Multifamily Leasing experience
• Strong customer service and relationship-building skills
• Excellent organizational and time management abilities
• Detail-oriented with a commitment to accuracy and compliance
• Professional written and verbal communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple priorities while maintaining a high level of service

Preferred Qualifications

• Experience in Affordable Housing and LIHTC communities
• Experience completing or assisting with annual and interim recertifications
• Knowledge of HUD, LIHTC, and Fair Housing guidelines
• Experience maintaining compliant resident files and preparing documentation for audits
• Experience using Yardi, RealPage, or similar Property Management software
• Bilingual candidates encouraged to apply

Key Responsibilities

Leasing & Occupancy

• Manage prospect inquiries and follow-up activities to convert leads into leases
• Conduct property tours and effectively communicate community amenities and benefits
• Process applications, verify documentation, collect deposits, and ensure compliance with Fair Housing regulations
• Coordinate seamless move-in experiences for new residents
• Maintain strong occupancy levels through proactive leasing activities

Compliance & Administrative Excellence

• Assist with or complete LIHTC resident recertifications and related documentation
• Maintain organized, accurate, and audit-ready resident files
• Ensure resident records comply with affordable housing program requirements
• Support compliance initiatives by tracking deadlines, documentation, and reporting requirements
• Identify opportunities to improve office organization and operational efficiency

Resident Relations & Retention

• Build positive relationships with residents and serve as a trusted community resource
• Follow up on maintenance requests to ensure resident satisfaction
• Assist with resident events, engagement initiatives, and retention programs
• Address resident concerns professionally and proactively while delivering exceptional customer service

Strategic & Proactive Support

• Take ownership of office organization and administrative processes
• Anticipate operational needs and recommend improvements
• Help create a welcoming, professional, and well-maintained leasing office environment
• Partner with the Property Manager to achieve occupancy, compliance, and resident satisfaction goals

Why Join LSA Management?

We value team members who take initiative, think strategically, and genuinely care about creating exceptional resident experiences.

Benefits

• Competitive Hourly Pay + Bonus Opportunities
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Professional Growth and Development Opportunities

Schedule

• Full-Time
• Monday-Friday
• Occasional Saturdays based on business and property needs
• Flexible schedule to support leasing and resident needs

Ready to Make an Impact?