Floating Assistant Community Manager

LSA Management

Charlotte (NC)

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

401(k) with matching

Dental, health, and vision insurance

Employee assistance and discount programs

Flex spending account

Life insurance

Job summary

LSA Management in Charlotte, NC, is hiring a Floating Assistant Community Manager to support operational duties such as leasing, rent processing, and ensuring resident satisfaction. The ideal candidate must have over 3 years of leasing experience, preferably in a multifamily environment, and a flexible schedule to meet business needs. This full-time role offers hourly pay plus bonuses, along with benefits including health insurance and a 401(k) plan. Join LSA Management to make a meaningful impact on our communities!

Qualifications

3+ years of Leasing experience in a Multifamily environment.
2+ years as an Assistant Community Manager preferred.
Thrives in a fast-paced environment.

Responsibilities

Support operational duties of the Community Manager.
Manage leads, follow up with prospects, and close leases.
Assist in planning and hosting resident events.

Skills

Exceptional customer service

Leasing experience

Affordable Housing leasing experience

Flexible schedule

Computer knowledge (Windows, Word, Excel)

Knowledge of Yardi and/or RealPage

Valid Driver's License

Job description

Who is LSA Management?

LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage over 4,000 units and aim to expand to 10,000 by 2030.

The Opportunity

As a Floating Assistant Community Manager at LSA Management, you will support all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community in the Community Manager's absence. You will play a key role in ensuring resident satisfaction and community profitability, working closely with senior leadership to align community goals with company objectives.

The Skillset

Passion for providing exceptional customer service
3+ years of Leasing experience in a Multifamily environment
2+ years as an Assistant Community Manager preferred
Affordable Housing leasing experience
Thrives in a fast-paced environment
Flexible schedule, including evenings and weekends based on business needs
Solid computer knowledge (Windows, Word, Excel, internet, email)
Valid Driver's License and reliable transportation required
Working knowledge of Yardi and/or RealPage Property Management software preferred.

Leasing Activities

Lead Management: Take on more responsibility for managing leads, following up with prospects, and closing leases.
Application Processing: Process rental applications, secure deposits, and ensure compliance with Fair Housing requirements.
Move-In Coordination: Ensure apartments are ready for new residents and coordinate move-ins.

Resident Retention

Service Requests: Follow up with residents to ensure satisfaction on maintenance service request.
Resident Events: Assist in planning and hosting resident appreciation and retention events.

Financial Responsibilities

Rent Collection: Begin assisting with rent collection and posting payments.
Delinquency Management: Learn procedures for addressing unpaid rent and communicating with residents about outstanding balances.

Job Type