Senior Community Manager - Springhouse

LSA Management; Charlotte (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Paid time off (PTO)

Paid holidays

Professional growth and career advance

Job summary

LSA Management is seeking a Senior Community Manager to lead a multifamily affordable housing community. You will oversee operations, leasing, compliance, and team leadership to drive occupancy and resident satisfaction.

The role emphasizes LIHTC knowledge, strong financial oversight, and strategic partnerships with regional leadership to achieve performance goals.

Qualifications

• 1+ year of experience as a Community Manager.
• 3+ years of multifamily property management experience.
• 1+ year of LIHTC / Affordable Housing / Tax Credit compliance experience.

Responsibilities

• Oversee daily property operations to ensure a safe, well-maintained community.
• Deliver exceptional customer service and resident satisfaction.
• Drive occupancy goals through effective leasing and retention strategies.
• Ensure LIHTC and Affordable Housing program compliance and documentation.

Skills

LIHTC knowledge

Budgeting

Rent collections

Financial reporting

Leadership

Organization

Communication

Conflict resolution

Multitasking

Self-motivation

Tools

RealPage

Job description

Senior Community Manager (Market Rate Experience)

LSA Management

Lead Communities. Drive Results. Make an Impact.

Are you an experienced Community Manager with a passion for affordable housing, resident satisfaction, and operational excellence? Join LSA Management, one of the Southeast's fastest-growing affordable housing management companies, and help shape thriving communities where residents can live, grow, and succeed.

At LSA, you'll have the opportunity to lead a dynamic property, make meaningful decisions, and directly impact the lives of residents while advancing your career with a company poised for significant growth.

Why Join LSA Management?

Rapid Growth & Career Advancement – Over 4,000 units under management with a goal of 10,000+ units by 2030.

Mission-Driven Organization – Help provide quality affordable, workforce, and mixed-income housing across the Southeast.

Empowered Leadership Culture – Your ideas, expertise, and voice matter.

Make a Visible Impact – Lead a community where your work improves resident experiences every day.

Stability + Growth – Join a well-established company with ambitious expansion plans.

About the Role

The Community Manager is responsible for the overall operational, financial, and regulatory success of a multifamily affordable housing community. This position oversees leasing performance, resident relations, property compliance, team leadership, and financial management while ensuring exceptional service for residents and stakeholders.

This is an ideal opportunity for a results-oriented property management professional with LIHTC (Low-Income Housing Tax Credit) experience who thrives in a fast-paced environment and enjoys leading high-performing teams.

Key Responsibilities

Property Operations

• Oversee all daily property operations to ensure a safe, well-maintained, and welcoming community.
• Deliver exceptional customer service and resident satisfaction.
• Drive occupancy goals through effective leasing and retention strategies.

Affordable Housing Compliance

• Ensure compliance with LIHTC, Tax Credit, and Affordable Housing program requirements.
• Maintain accurate resident files and documentation.
• Prepare for audits, inspections, and reporting requirements.

Financial Management

• Manage property budgets and financial performance.
• Monitor rent collections, delinquency, occupancy, and expenses.
• Analyze monthly reports and implement strategies to maximize property performance.

Team Leadership

• Supervise, coach, and develop on-site team members.
• Foster accountability, engagement, and professional growth.
• Collaborate with regional leadership to achieve operational goals.

Maintenance & Vendor Management

• Partner with maintenance teams to ensure timely completion of work orders and property upkeep.
• Manage vendor relationships and service contracts.

Resident & Community Relations

• Build positive relationships with residents and community stakeholders.
• Resolve resident concerns professionally and efficiently.
• Lead initiatives that strengthen community engagement and resident retention.

Required Qualifications

Experience

• 1+ year of experience as a Community Manager
• 3+ years of multifamily property management experience
• 1+ year of LIHTC / Affordable Housing / Tax Credit compliance experience
• Proven experience managing property operations, occupancy, and financial performance

Knowledge & Skills

• Strong understanding of LIHTC and Affordable Housing regulations
• Budgeting, rent collections, and financial reporting experience
• Excellent leadership, organizational, and communication skills
• Strong conflict resolution and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated, proactive, and results-driven

Preferred Qualifications

• Experience with RealPage
• Affordable Housing certifications (CPO, COS, TCS, HCCP, or equivalent)

Benefits

We invest in our team members with a competitive benefits package that includes:

• 401(k) with company match
• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA)
• Life insurance
• Paid time off (PTO)
• Paid holidays
• Professional growth and career advancement opportunities

Schedule

• Monday-Friday
• 8-hour shifts
• Occasional Saturdays based on business needs

About LSA Management

LSA Management is the property management affiliate of Laurel Street, focused on creating and managing high-quality affordable, mixed-income, and workforce housing communities throughout the Southeast. Our mission is simple: create communities where residents feel valued, supported, and proud to call home.

As we continue our rapid growth, we're looking for driven leaders who are ready to make an impact and grow their careers alongside us.