Leasing Specialist - Showings & Tenant Experience

Real Property Management Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 4,133,000; Full time

Benefits offered by this job

Weekend availability

Leasing bonuses

Job summary

Real Property Management Pittsburgh is seeking a proactive Leasing Agent to welcome prospects during showings and serve as the face of the company. You will respond to inquiries, manage listings, schedule tours, and support onboarding for approved residents, while helping owners minimize vacancies.

You must be highly organized, detail-oriented, and capable of balancing multiple priorities with excellent communication. Prior leasing or customer service experience is preferred.

Qualifications

• Previous experience in leasing, sales, customer service, hospitality, or another service-oriented role preferred.
• Strong computer skills, including Google Workspace and CRM/property management software (we use Appfolio and RentEngine).
• Knowledge of the local rental market is a plus.
• Pennsylvania Real Estate Salesperson License preferred but not required.
• Must have working knowledge of, or willingness to learn: Pennsylvania Landlord-Tenant practices; Building maintenance basics.

Responsibilities

• Respond promptly to prospective resident questions.
• Record and maintain accurate prospect information within company software.
• Maintain current and accurate listings for available rental properties.
• Conduct property showings.
• Assess property conditions, as needed, during showings.
• Collect and submit weekly market feedback on vacant properties.
• Help property managers coordinate a smooth onboarding process for approved residents.
• Attend and actively participate in team meetings and training as needed.
• Identify opportunities to improve leasing processes and customer experience.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Time management

Attention to detail

Communication

Independent work

Problem solving

Team collaboration

Google Workspace

Appfolio

RentEngine

CRM software

Local market knowledge

Education

Real estate license (PA)

Tools

Google Workspace

Appfolio

RentEngine

CRM software

Job description

Real Property Management Pittsburgh is seeking a proactive Leasing Agent to welcome prospects during showings and serve as the face of the company. You will respond to inquiries, manage listings, schedule tours, and support onboarding for approved residents, while helping owners minimize vacancies.

You must be highly organized, detail-oriented, and capable of balancing multiple priorities with excellent communication. Prior leasing or customer service experience is preferred.