Leasing Specialist: Show, Close & Welcome Prospects

RKW Residential; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

RKW Residential in Charlotte, NC seeks a full-time leasing associate to greet guests, show units, and guide applicants through the leasing process. You will prepare leases, conduct screenings, and ensure units are ready for move-in while maintaining top-tier service.

The role requires two years of leasing experience, strong closing skills, and the ability to work flexible hours including weekends. Proficiency in MS Office and property software is essential.

Qualifications

• High School Diploma with two years of leasing experience.
• Communicate effectively in English.
• Excellent leasing and closing skills with computer proficiency.
• Operate MS Office and community software.
• Explain lease documents clearly to prospects.
• Sell the property's products and services to prospects.
• Work a flexible schedule including evenings and weekends.
• Follow the employee handbook and company policies.

Responsibilities

• Greet guests and provide high-quality customer service.
• Show available units and follow up on traffic.
• Prepare lease documents and collect deposits per policy.
• Process applications, conduct credit/background checks.
• Ensure apartment readiness for move-in on agreed date.
• Renewals: send letters and prepare renewals.
• Open the leasing office, manage phone etiquette, and respond to voicemails.
• Coordinate with staff to maintain resident information and marketing efforts.
• Assist with events and social media to boost property visibility.

Skills

Leasing experience

Customer service

Sales skills

English communication

Organized

Education

High School Diploma

Tools

Microsoft Office

Property management software

CRM software

Job description

RKW Residential in Charlotte, NC seeks a full-time leasing associate to greet guests, show units, and guide applicants through the leasing process. You will prepare leases, conduct screenings, and ensure units are ready for move-in while maintaining top-tier service.

The role requires two years of leasing experience, strong closing skills, and the ability to work flexible hours including weekends. Proficiency in MS Office and property software is essential.