Leasing Specialist & Resident Concierge

Fairlawn; Decatur (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Match

Paid Vacation

Holidays

Wellness Days

Employee events

Job summary

Fairlawn in Illinois is seeking a Leasing and Resident Services Specialist to provide exceptional customer service while helping prospective residents find their perfect home. In this fast-paced sales role you will tour properties, explain features, and guide applicants through the leasing process.

The ideal candidate has 1 year of customer service or sales experience, is comfortable with multi-channel communications, and is able to obtain an Illinois Leasing Agent license within a year;

Qualifications

• High school diploma or GED.
• At least 1 year of customer service, hospitality, retail, or sales experience.
• At least 1 year of office administration or data entry experience.
• Bilingual (English/Spanish) a plus.
• Must be able to obtain Illinois Residential Leasing Agent License within 1 year of employment.

Responsibilities

• Serve as a leasing agent and tour expert, familiarity with properties and amenities.
• Show properties and sell features and amenities to prospective tenants.
• Review lease applications and document eligibility requirements.
• Assist in daily customer service operations: guest inquiries, notices, resident communications, showings, screenings, and applications.
• Provide excellent customer service via phone, email, and text to maintain positive resident relations.
• Prepare move-in paperwork, verify move-in readiness, perform unit inspections, and conduct move-in orientations.
• Maintain rapport with current and prospective tenants.
• Process maintenance requests and follow up with residents.

Skills

Customer service

Sales experience

Hospitality experience

Office administration

Education

High school diploma or GED

Tools

AppFolio

Microsoft Office

Outlook

Job description

Fairlawn in Illinois is seeking a Leasing and Resident Services Specialist to provide exceptional customer service while helping prospective residents find their perfect home. In this fast-paced sales role you will tour properties, explain features, and guide applicants through the leasing process.

The ideal candidate has 1 year of customer service or sales experience, is comfortable with multi-channel communications, and is able to obtain an Illinois Leasing Agent license within a year;