Leasing Specialist- Luxury Multifamily

JLL; Coral Gables (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

JLL in Coral Gables is seeking a Leasing Specialist to welcome guests at a brand-new multifamily community, turning prospects into residents from first contact through move-in. Fluent in English and Spanish, the role blends sales with relationship-building to showcase apartments and close leases.

You will monitor market trends, support marketing to maximize visibility, and ensure excellent resident service in a dynamic lease-up environment, driving occupancy while maintaining high standards.

Qualifications

• High school diploma or equivalent.
• 1+ year of sales or customer relations experience.
• Experience with property management software (Yardi, RealPage).
• Bilingual in English and Spanish.

Responsibilities

• Maintain leasing office, model units, and common areas to meet readiness standards.
• Perform weekly competitor shopping and market surveys.
• Develop lead generation strategies with marketing and manage social channels.
• Present property and units to prospects with professional sales and closing techniques.
• Manage rental lifecycle: inquiries, appointments, applications, lease docs.
• Coordinate move-in preparations and provide detailed move-in information.
• Respond to resident inquiries and manage service requests.
• Assist with resident functions including move-outs and transfers.
• Support property manager in maintaining grounds, safety, and appearance.

Skills

Sales experience

Customer relations

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Tools

Yardi

RealPage

Job description

What this job involves

As a Leasing Specialist at JLL, you'll be the welcoming face of a brand-new multifamily residential community in beautiful Coral Gables, turning prospects into residents and creating exceptional experiences from first contact through move-in. Fluency in both English and Spanish is required for this role. This position blends sales expertise with genuine relationship-building as you showcase stunning apartments, close leases, and support residents throughout their tenancy. You'll stay ahead of market trends through weekly competitor research, collaborate with marketing teams to maximize property visibility, and ensure every interaction reflects our commitment to outstanding service. At JLL, we are collectively shaping a brighter way, and in this role, you'll embody that vision through your dedication to resident satisfaction and driving occupancy performance in a dynamic lease-up environment

What this job involves

As a Leasing Specialist at JLL, you'll be the welcoming face of a brand-new multifamily residential community in beautiful Coral Gables, turning prospects into residents and creating exceptional experiences from first contact through move-in. Fluency in both English and Spanish is required for this role. This position blends sales expertise with genuine relationship-building as you showcase stunning apartments, close leases, and support residents throughout their tenancy. You'll stay ahead of market trends through weekly competitor research, collaborate with marketing teams to maximize property visibility, and ensure every interaction reflects our commitment to outstanding service. At JLL, we are collectively shaping a brighter way, and in this role, you'll embody that vision through your dedication to resident satisfaction and driving occupancy performance in a dynamic lease-up environment

What your day-to-day will look like

• Maintain leasing office, model units, vacant apartments, and common areas to meet JLL readiness standards, promptly reporting any deficiencies to the property manager
• Conduct weekly competitor shopping and market surveys to maintain comprehensive knowledge of local market conditions, rental rates, and competitive positioning
• Partner with marketing teams to develop and execute lead generation strategies, manage social media channels, coordinate resident events, and conduct neighborhood outreach to increase property visibility
• Present the property, amenities, and available units to prospective residents with professionalism and expertise, employing effective sales and closing techniques including timely follow-up
• Manage the complete rental lifecycle: respond to inquiries across all channels, convert leads to appointments, input guest cards into property management software, process applications, verify information, and prepare lease documentation
• Coordinate move-in preparations by inspecting units, arranging lease signings, and providing comprehensive move-in information to ensure smooth resident transitions
• Respond promptly to resident inquiries and concerns, document service requests, communicate with maintenance teams, and conduct follow-up calls to ensure satisfaction
• Assist with resident-related functions including processing move-out notices, coordinating transfers, managing work orders, and resolving concerns with professionalism and efficiency
• Support the property manager in maintaining established standards for grounds, safety, cleanliness, and overall property appearance

Required qualifications

• High school diploma or equivalent
• Minimum one year of sales and/or customer relations experience demonstrating strong interpersonal skills
• Proficiency with property management software (Yardi, RealPage, or similar platforms)
• Excellent customer service abilities with a professional demeanor and attention to detail
• Strong written and oral communication skills with the ability to interact effectively across diverse audiences
• Ability to work independently while contributing collaboratively within team environments
• Must obtain real estate leasing license within 120 days of employment if required by state law

Expected Schedule

40 hours per week across 5 days, Saturday and Sunday availability is required

Preferred qualifications

• Bachelor's degree in business, marketing, hospitality, or related field
• Previous experience in residential property leasing or multifamily housing
• Demonstrated success in meeting or exceeding sales targets and occupancy goalsExperience with social media management and digital marketing strategies
• Familiarity with Fair Housing regulations and best practices

En qué consiste este trabajo

Como Especialista en Arrendamiento en JLL, serás la cara acogedora de una nueva comunidad residencial multifamiliar en la hermosa Coral Gables, convirtiendo prospectos en residentes y creando experiencias excepcionales desde el primer contacto hasta la mudanza. Se requiere fluidez tanto en inglés como en español para este puesto. Esta posición combina experiencia en ventas con construcción genuina de relaciones mientras muestras apartamentos impresionantes, cierras contratos de arrendamiento y apoyas a los residentes durante su tenencia. Te mantendrás al tanto de las tendencias del mercado mediante investigación semanal de la competencia, colaborarás con equipos de marketing para maximizar la visibilidad de la propiedad y garantizarás que cada interacción refleje nuestro compromiso con el servicio excepcional. En JLL, estamos formando colectivamente un camino más brillante, y en este puesto, encarnarás esa visión a través de tu dedicación a la satisfacción de los residentes y al impulso del desempeño de ocupación en un entorno dinámico de arrendamiento inicial.

Cómo será tu día a día

• Mantener la oficina de arrendamiento, unidades modelo, apartamentos vacantes y áreas comunes para cumplir con los estándares de preparación de JLL, reportando oportunamente cualquier deficiencia al gerente de la propiedad
• Realizar compras semanales de la competencia y encuestas de mercado para mantener un conocimiento completo de las condiciones del mercado local, tarifas de alquiler y posicionamiento competitivo
• Asociarte con equipos de marketing para desarrollar y ejecutar estrategias de generación de clientes potenciales, administrar canales de redes sociales, coordinar eventos para residentes y realizar alcance comunitario para aumentar la visibilidad de la propiedad
• Presentar la propiedad, amenidades y unidades disponibles a residentes potenciales con profesionalismo y experiencia, empleando técnicas efectivas de ventas y cierre, incluyendo seguimiento oportuno
• Administrar el ciclo completo de alquiler: responder consultas a través de todos los canales, convertir clientes potenciales en citas, ingresar tarjetas de visitas en el software de administración de propiedades, procesar solicitudes, verificar información y preparar documentación de arrendamiento
• Coordinar preparativos de mudanza inspeccionando unidades, organizando firmas de contratos y proporcionando información completa de mudanza para garantizar transiciones fluidas de residentes
• Responder oportunamente a consultas e inquietudes de residentes, documentar solicitudes de servicio, comunicarse con equipos de mantenimiento y realizar llamadas de seguimiento para garantizar satisfacción
• Asistir con funciones relacionadas con residentes, incluyendo procesamiento de avisos de mudanza, coordinación de traslados, administración de órdenes de trabajo y resolución de inquietudes con profesionalismo y eficiencia
• Apoyar al gerente de la propiedad en mantener los estándares establecidos para terrenos, seguridad, limpieza y apariencia general de la propiedad

Horario: 40 horas por semana durante 5 días, se requiere disponibilidad sábados y domingos

Cualificaciones requeridas

• Diploma de escuela secundaria o equivalente
• Mínimo un año de experiencia en ventas y/o relaciones con clientes demostrando fuertes habilidades interpersonales
• Dominio de software de administración de propiedades (Yardi, RealPage o plataformas similares)
• Excelentes habilidades de servicio al cliente con comportamiento profesional y atención al detalle
• Fuertes habilidades de comunicación escrita y oral con la capacidad de interactuar efectivamente con audiencias diversas
• Capacidad para trabajar independientemente mientras contribuye colaborativamente dentro de entornos de equipo
• Debe obtener licencia de arrendamiento de bienes raíces dentro de 120 días de empleo si lo requiere la ley estatal
• Horario esperado: 40 horas por semana durante 5 días, se requiere disponibilidad sábados y domingos

Cualificaciones preferidas

• Título universitario en negocios, marketing, hospitalidad o campo relacionado
• Experiencia previa en arrendamiento de propiedades residenciales o vivienda multifamiliar
• Éxito demostrado en cumplir o superar objetivos de ventas y metas de ocupación
• Experiencia con gestión de redes sociales y estrategias de marketing digital
• Familiaridad con regulaciones de Vivienda Justa y mejores prácticas