Leasing Specialist – LIHTC & Resident Experience

HRI Properties; New Orleans (LA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health coverage

Competitive pay

Paid time off & holidays

Career growth & learning

Team culture & perks

Job summary

Leasing Specialist at HRI Properties in New Orleans, LA, is responsible for maintaining successful marketing and leasing of the Bienville Basin I property, ensuring apartments are ready for viewings and that presentations comply with Fair Housing laws.

You will warmly greet visitors, assist with phones and work orders, coordinate tours, manage applicant files in Yardi, and collaborate with the Property Manager to track move-ins, renewals, and compliance while delivering strong customer service.

Qualifications

• Must have prior tax credit experience in property management.
• At least 2 years of relevant experience at a LIHTC community preferred.
• 1-2 years of leasing experience required.
• Lease-up experience is a plus.
• Knowledge of LIHTC, HOME, and HUD programs is a plus.
• Must be able to clearly explain program requirements to applicants.
• Ability to demonstrate professionalism and integrity and exercise confidentiality in all performance areas.
• Must be a self-starter and have effective multitasking skills.

Responsibilities

• Warmly greet visitors, prospective renters, and current residents
• Assist team with answering property phones and creating work orders
• Conduct daily inspections and monitor touring routes, ensuring that available and model apartments are in good condition for prospects to view
• Assist in the selection and maintenance of the model apartments, target units, and mini models, as necessary
• Ensure that all leasing presentations are professional, informative, and in compliance with Fair Housing laws
• Politely and skillfully use the telephone to encourage prospects to lease apartments and respond to residents and various telephone requests
• Consistent and prompt follow-up and follow-through on prospects and applicants, and resident inquiries
• Contact prospects using prospect pipelines/guest cards, tax credit, and affordable housing waiting lists, schedule appointments in Yardi, share appointments with staff via Outlook calendar, and conduct tours of property and vacant units
• Document all communication with prospects/applicants to include with waitlist updates for the property and Housing Authority
• Generate the Unit Availability Detail Report by unit type daily for the most up-to-date leasing activity
• Meet daily with Property Manager and General Manager to keep track of upcoming move-ins, application statuses, and make-ready progress
• Process applicant files for move-in by conducting household interviews to ensure all information is correctly listed and documented on the application
• Review files daily and consistently follow up on applicant inquiries to ensure all applications are processed promptly
• Submit applications to the Property Manager or General Manager for review prior to submitting files to Compliance for approval
• Complete all housing voucher packets accurately and ensure they are reviewed by the Property Manager and/or General Manager prior to submission to the Housing Agency
• Coordinate and schedule unit inspections with the Housing Agency in a timely manner to facilitate prompt move-ins and compliance with the program requirements
• Complete background screenings, obtain third-party verifications, track responses, and prepare files appropriately for lease signing
• Inspect units 72 to 48 hours prior to the scheduled move-in date to verify cleanliness, quality, and readiness in accordance with company standards
• Coordinate with maintenance to confirm all work orders are complete, keys are collected, and activate fobs prior to occupancy
• Conduct move-in inspections with new residents, preferably 24 hours prior to the scheduled move-in date, to confirm unit condition and readiness
• Clearly explain lease terms and all related documents to ensure resident understanding, obtain required signatures, and collect the completed inventory form no later than the time of move-in
• Ensure all lease documents are filed and scanned correctly in Yardi and reviewed by the Property Manager or General Manager
• Ensure all required information is entered correctly in Yardi, LHC’s portal, and Housing Authority's Elite system
• Generate renewal and recertification reports and monitor upcoming expirations to ensure timely processing
• Send residents their initial renewal and recertification notices 120 days prior to the lease and TIC expiration, followed by 90-day, 60-day, and 30-day reminder notices as required
• Complete the renewal and recertification process promptly to prevent lapses in eligibility and ensure all required documentation is accurate and completed within established deadlines
• Compute and update current Market Survey Reports correctly and in a timely manner
• Assist in cold calling on local businesses in the area
• Maintain marketing outreach files and follow-up
• Assist with administrative tasks as assigned by the Property Manager
• Perform other related duties as assigned

Skills

Tax credit experience

LIHTC knowledge

Leasing experience

Customer service and sales

Yardi experience

Elite experience

Microsoft Office

Tools

Yardi

Elite

Job description

Leasing Specialist at HRI Properties in New Orleans, LA, is responsible for maintaining successful marketing and leasing of the Bienville Basin I property, ensuring apartments are ready for viewings and that presentations comply with Fair Housing laws.

You will warmly greet visitors, assist with phones and work orders, coordinate tours, manage applicant files in Yardi, and collaborate with the Property Manager to track move-ins, renewals, and compliance while delivering strong customer service.