Leasing Specialist — Grow Occupancy & Resident Experience

Wellington Advisors; Leland (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid vacation and sick leave

11 paid holidays

Birthday - Paid time

Volunteer day - Paid 8 hours

Employer-sponsored medical, dental, Rx

Vision, accident, critical illness, 1x

401k retirement plan with employer/401

Employee referral program

In-house training and development

Job summary

Wellington Advisors is seeking a motivated Leasing Professional to work directly with the Community Manager to elevate the on-site experience for residents and prospects.

You will respond to leads via CRM and email, present apartment options, conduct tours, and help with renewals. The role requires knowledge of the community, strong organizational skills, and weekend availability, with a high school diploma and property management experience preferred.

Qualifications

• High School diploma or equivalent.
• Property management experience preferred.
• Yardi software experience preferred.
• Driver’s license required.

Responsibilities

• Knowledge of our community, as well as nearby competitors.
• Contribute to occupancy goals through both leasing and renewals.
• Respond to leads via CRM (customer relationship management), phone, and email, with the goal of converting leads to tours.
• Present different apartment options to prospects, welcoming them to join our community.
• Respond to resident questions and concerns in-person, by phone, or online.
• Complete resident files to include all leases, addendums, and other relevant documents.
• Enter prospect and resident information into Yardi and CRM.
• Assist residents in submitting work orders and closing out completed work orders. Follow up on completed work to ensure resident Satisfaction.
• Respond to rental verification requests.
• Ensure the leasing office is clean and welcoming.
• Complete training modules as assigned.
• Follow Fair Housing guidelines when working with prospects and residents.
• Follow safety guidelines in accordance with OSHA and company standards.

Skills

Customer service

Communication

Organizational skills

Basic math

Computer skills

Team collaboration

Weekend availability

Education

High School diploma or equivalent

Property management experience preferred

Driver’s license required

Tools

Yardi

CRM

Mobile apps

Job description

Wellington Advisors is seeking a motivated Leasing Professional to work directly with the Community Manager to elevate the on-site experience for residents and prospects.

You will respond to leads via CRM and email, present apartment options, conduct tours, and help with renewals. The role requires knowledge of the community, strong organizational skills, and weekend availability, with a high school diploma and property management experience preferred.