Leasing Specialist: Exceptional Resident Experience & Growth

Ultipro; Commerce Charter Township (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Career growth

Mental health / wellness

Balance and time off

On-site living discount

Performance incentives

Industry-leading benefits

Parental leave

Job summary

Continental is seeking a Leasing Associate to guide prospective residents from first contact through move-in, delivering exceptional customer service and maintaining a pristine model and tour path.

You will report to the Community Manager and collaborate on creative marketing, events, and technology to drive occupancy and revenue while supporting lease renewals and regulatory compliance.

Qualifications

• Proven sales and customer service experience with a focus on resident satisfaction.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Comfort balancing desk work with on-site tours and daily maintenance of the community and marketing channels.

Responsibilities

• Drive leasing from initial contact to move-in, lead inquiries, conduct tours, follow up with prospects, and coordinate move-ins with marketing and technology to hit revenue goals.
• Manage move-in inspections, follow-ups, lease renewals, and occupancy tracking while ensuring compliance with Fair Housing and applicable regulations.
• Provide outstanding resident experiences by maintaining a clean, inviting model, tour path, and responsive communication with residents.

Skills

Sales experience

Customer service

Flexible schedule

Job description

Continental is seeking a Leasing Associate to guide prospective residents from first contact through move-in, delivering exceptional customer service and maintaining a pristine model and tour path.

You will report to the Community Manager and collaborate on creative marketing, events, and technology to drive occupancy and revenue while supporting lease renewals and regulatory compliance.