Leasing Associate

AION Management LLC; Hatboro (Montgomery County); On-site; USD 32,000 - 52,000; Full time

Job summary

AION Management LLC is seeking a Leasing Associate to maximize occupancy through effective leasing, tours, and follow-ups. You will coordinate move-ins, support marketing efforts, and foster resident retention with strong customer service.

Responsibilities include processing applications, renewals, and fees, while maintaining accurate data entry and property standards. Weekend availability and a valid license are required for this role.

Qualifications

• Excellent English communication skills (verbal and written).
• Ability to walk apartments and grounds, including stairs.
• Real estate licensing in PA/NJ within 120 days of hire.
• Available to work weekends and holidays.
• Valid driver’s license.

Responsibilities

• Conduct leasing at the property, respond to inquiries, tour apartments, and coordinate move-ins.
• Develop on-site marketing activities and programs.
• Create referral plans for move-ins and resident retention.
• Lead sales outreach for development and community management.
• Improve traffic and closing ratios through programs and strategies.
• Attend weekly marketing meetings and maintain shop scores.
• Inspect market-ready units and complete necessary paperwork.
• Assist with renewals, notices to vacate, and fee reporting.
• Enter prospect and resident data into Real Page/OneSite promptly.
• Keep leasing area organized and compliant with housing laws.
• Support resident functions and ensure curb appeal standards.

Skills

Customer service

Sales/Leasing

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Under the direction of the Property Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Assistant Property Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Accurately enter all prospect and resident data into Real Page/ OneSite in a timely manner.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning.

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.
• Maintain all leasing office standards.

Requirements:

• High school diploma or equivalent, college preferred.
• In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally required to lift 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver’s license

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.