Leasing Specialist: Elevate Resident Experience

CLS Living; Pensacola (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Company Matching

Health Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Parental Leave

Employee Assistance Program (EAP)

Relocation Assistance

Professional Development & Advancement

Friendly, Flexible Work Environment

Unmatched Company Culture

Job summary

CLS Living is seeking a Leasing Professional to join our CLS Living family and deliver first-class customer service to prospects and residents, creating a welcoming, professional office environment that reflects our commitment to excellence.

The ideal candidate will have 2–3 years in sales or customer service, strong communication skills, and solid organizational abilities to support marketing plans, leases, and community events, with a focus on occupancy and resident satisfaction.

Qualifications

• 2–3 years in sales or customer service.
• Excellent written and verbal communication.
• Strong organization and analytical skills.
• Proficient in Microsoft Office Suite and Entrata software.
• Exceptional customer service skills.
• Ability to market and sell the community.
• Excellent time management and prioritization.

Responsibilities

• Assist with maintaining and improving property curb appeal and cleanliness.
• Support Managers in developing and executing annual marketing plans.
• Conduct daily follow-up with prospects; identify obstacles and actively close leases.
• Maintain up-to-date product knowledge of the property and competitive market through research.
• Collaborate with Managers to establish, implement, and monitor leasing goals and renewal programs.
• Keep the office, common areas, grounds, and model units clean and professional at all times.
• Provide support by filling in for other team members and assist with after-hours emergencies as needed.
• Ensure online presence—including website, listing sites, social media, and marketing materials—are current, professional, and engaging.
• Monitor digital platforms regularly and promptly report issues or opportunities for improvement to management.
• Assist Managers in planning, advertising, and managing resident functions and community events.
• Coordinate on-campus advertising events and build partnerships with schools and student organizations.
• Actively network with local student housing professionals and competitors to stay informed of market trends and build collaborative relationships.
• Promote and maintain positive relations with residents, parents, staff, and the broader community while enforcing company policies and standards.
• Spend time on campus and in local businesses to foster cross-advertising and strengthen community ties.
• Ensure property management software is accurate and up to date.
• Perform lease processing, administration, and other related administrative tasks as required.

Skills

Customer service

Sales

Communication

Organization

Time management

Networking

Tools

Microsoft Office Suite

Entrata

Job description

CLS Living is seeking a Leasing Professional to join our CLS Living family and deliver first-class customer service to prospects and residents, creating a welcoming, professional office environment that reflects our commitment to excellence.

The ideal candidate will have 2–3 years in sales or customer service, strong communication skills, and solid organizational abilities to support marketing plans, leases, and community events, with a focus on occupancy and resident satisfaction.