Leasing Specialist — Drive Occupancy & Resident Experience

Harbor Group Management Company; Worcester (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

401(k) plan with employer matching

Paid time off

Health savings account

Employee apartment discount

Tuition reimbursement

Volunteer opportunities

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and ensure resident satisfaction at a Worcester multi-family community. You will show apartments, process applications, and coordinate marketing efforts to attract residents.

The role requires strong communication, organization, and customer-service focus, with proficiency in property management software and the ability to work weekends if needed.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable).

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Excellent organizational skills

Strong communication skills

Customer-service oriented

Multitasking ability

Detail oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and ensure resident satisfaction at a Worcester multi-family community. You will show apartments, process applications, and coordinate marketing efforts to attract residents.

The role requires strong communication, organization, and customer-service focus, with proficiency in property management software and the ability to work weekends if needed.