Leasing Specialist: Build Connections, Welcome Homes

ONYX Multifamily Group; Tyler (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

ONYX Multifamily Group in Tyler, TX is seeking a Leasing Agent to support the leasing process at The Finley, our multifamily community. You will greet prospects, answer questions, conduct tours, and help residents through the application and leasing steps while delivering exceptional customer service.

The ideal candidate has at least two years of leasing or property management experience, strong communication skills, knowledge of Fair Housing, and proficiency with CRM and MS Office.

Qualifications

• Multifamily experience matters for this role.
• At least 2 years of experience in Leasing, Property Management, Real Estate, or a related field.
• High school diploma or equivalent required.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Knowledge of Fair Housing requirements and applicable leasing regulations.
• Proficiency with Microsoft Office and CRM systems.
• Strong organization, attention to detail, and follow-through.
• Professional and customer-focused approach when working with prospective and current residents.

Responsibilities

• Welcome and greet prospective tenants, providing a positive and professional first impression.
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns.
• Build rapport with prospective and current tenants and maintain positive tenant relationships.
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas.
• Highlight the features and benefits of available units and the community to prospective tenants.
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate.
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations.
• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants.
• Explain lease terms, rent payment procedures, and applicable additional fees.
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials.
• Maintain current knowledge of property features, pricing, availability, and community offerings.
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally.
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants.
• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

Skills

Leasing

Property Management

Real Estate

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

ONYX Multifamily Group in Tyler, TX is seeking a Leasing Agent to support the leasing process at The Finley, our multifamily community. You will greet prospects, answer questions, conduct tours, and help residents through the application and leasing steps while delivering exceptional customer service.

The ideal candidate has at least two years of leasing or property management experience, strong communication skills, knowledge of Fair Housing, and proficiency with CRM and MS Office.