Leasing Specialist

KETTLER; Wilmington (NC); On-site; USD 35,000 - 38,000; Full time

Job summary

A leading property management company is seeking a Leasing Specialist for its Downtown Wilmington community. The successful candidate will maximize property occupancy through exceptional customer service and community engagement efforts. This is an entry-level, full-time position ideal for those with a background in customer service and sales, offering a dynamic work environment in a vibrant community.

Qualifications

• At least 1 year of customer service or sales experience required.
• Must work weekends and holidays.
• Excellent written and verbal communication skills.

Responsibilities

• Greeting prospective residents and providing property tours.
• Performing outreach marketing and creating social media initiatives.
• Processing lease applications and qualifying residents.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Social media platforms

Job description

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KETTLER currently has an opening for a Leasing Specialist at Metropolitan at the Riverwalk, an apartment community located in Downtown Wilmington, NC.

The Leasing Specialist, under the direction of the Community Manager and Assistant Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.

Responsibilities

• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.
  
  

Qualifications

• At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
• High School Diploma, GED, or equivalent; some college preferred.
• Customer service, sales, and goal-oriented mindset.
• Must be able to work on weekends and holidays.
• Computer proficiency and knowledge of the Microsoft Office Suite
• Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
• Familiarity with social media platforms, as well as best practices for businesses.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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