Traveling Leasing Specialist

The Garrett Companies; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

The Garrett Companies is seeking a Customer Experience Specialist to drive occupancy and enrich resident experiences at their communities in Chicago. This role focuses on personalized customer service, marketing strategies, and leasing processes, ensuring every interaction cultivates resident satisfaction and community success.

Benefits

Ongoing training and education support

Qualifications

• Minimum of 1 year customer service and leasing experience required.
• Passion for creating an exceptional customer experience.
• Detail-oriented with problem-solving skills.

Responsibilities

• Execute leasing and marketing strategies to achieve occupancy goals.
• Respond to leads and schedule tours using sales techniques.
• Guide new residents through leasing and move-in processes.

Skills

Customer service

Problem solving

Attention to detail

Tools

Entrata

Microsoft Office

Job description

The Customer Experience Specialist plays a key role in driving occupancy and creating exceptional resident experiences at our communities. This dynamic, customer-facing position focuses on leasing, marketing, and renewals, while ensuring that every interaction reflects The Garrett Companies’ high standards. With a focus on personalized service, market insight, and proactive communication, this role sets the tone for lasting resident satisfaction and community success.

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

Prerequisites

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Extensive customer service and leasing experience with new construction and lease-ups (minimum of 1 year) required.
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.

Pre-Prerequisites (these are the most important items)

• Relentless problem-solving skills.
• Will never claim the work of others as their own.
• We are trend setters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support at all levels.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments
• Ability to walk several acres to tour community
• Some lifting; up to 25lbs
• Ability to sit or stand for long periods at a time

Ongoing Training

Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.