Leasing Specialist

Bsr-Reit-1; Richmond (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Short term disability

401k with employer match

Paid holidays

Paid time off

Apartment discounts up to 50%

Job summary

BSR REIT is seeking a Leasing Specialist to drive apartment tours, respond to prospective residents, and convert inquiries into leases at our Richmond community.

You will maintain knowledge of pricing, availability, and policies, process leases, handle paperwork, and follow up to ensure resident satisfaction with a warm, energetic, and professional approach.

Qualifications

• High school diploma or GED required.
• 1-2 years apartment leasing experience preferred.
• General computer knowledge (MS Word, Excel) required.
• Valid driver’s license required.
• Excellent written and verbal communication skills.

Responsibilities

• Provide information about the apartments and community to prospective residents and schedule visits.
• Determine needs and respond promptly to resident concerns in a professional manner.
• Close new leases using effective sales techniques over the phone and in person.
• Explain lease terms and community policies to new and current residents.
• Maintain accurate records of inquiries, visits, and leasing paperwork.
• Follow up to build positive resident relations and communicate service requests.

Skills

Sales

Customer service

Communication

Multi-tasking

Phone sales

English fluency

Education

High school diploma or GED

Tools

MS Word

MS Excel

ResMan

Job description

BSR recognizes our people are our greatest asset. Our teams set us apart from our competition and are focused on serving and satisfying our resident customers and earning their trust. We have successfully met these objectives by:Empowering our team members to make timely and responsible decisions and to take the actions necessary to achieve exceptionally high customer satisfaction;Knowing our residents in order to understand their needs and expectation. Our team members work hard to provide and exceptional living experience for our residents at a community they are proud to call home; andProviding training and development opportunities for all team members.Come join an outstanding team who cares about our residents and strives for excellence every day!Currently, BSR has an immediate opening for a Leasing Specialist. The Leasing Specialist performs a variety of duties associated with leasing and marketing the apartment community.The Leasing Specialist will be responsible for the following:Provide information about the apartment and the community to the prospective residents and schedule visits to the communityDetermine the needs and respond promptly to resident needs and concerns in a professional mannerQuickly close new sales and lease apartmentsUse effective sales techniques on the telephone and in person to maximize the conversion of traffic to leasesEffectively explain all lease and community policies to new and current residentsMaintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.Analyze concerns associated with apartments which are slow to lease and offers recommendations to the Property ManagerConduct follow up activity with all residents in order to establish positive resident relationsAccurately and efficiently prepares and assists with all leasing paperworkMaintain current resident filesMaintain accurate record of daily prospect calls and visitsCompletes service requests and communicates to service/maintenance department and enters information into the databaseAnswering phones, typing, filing and other clerical functions as deemed necessary.Follow all policies and procedures defined by BSR REITPerform all other duties as assignedRequirements:High school diploma or GED equivalent requiredValid Driver's license required1-2 years apartment leasing experienceGeneral working knowledge of computers and computer programs (MS Word, MS Excel, Resman)Warm, engaging personalityFriendly, energetic with great people skillsExcellent at both phone and in person salesAbility to communicate effectivelyRead and write English fluentlyGood organizational skillsGood verbal skillsStrong customer service skillsAbility to close a saleAbility to operate general office equipmentAbility to multi-task and commit to high performance in a busy work environmentBSR REIT offers a competitive benefit program to assist team members with everyday life such as medical expenses and providing financial protection in the event of a major illness or injury. BSR offers the following benefits:Medical insurance, dental insurance, vision insurance, healthcare savings account, short term disabilityMonthly company contributions to healthcare savings accountCompany paid long term disability and life insuranceApartment Discounts up to 50% off monthly rent401k Plan w/employer matchPaid holidaysPaid Time offEOE M/F/D/V