Leasing Specialist

Certes Partners; Raleigh (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Leasing Specialist to join their vibrant team in Raleigh. This role is pivotal in converting prospects into paying members while maintaining high occupancy rates across properties. The ideal candidate will possess excellent sales and customer service skills, engage with the local community, and contribute to marketing efforts. With opportunities for career growth and a supportive environment, this position offers a chance to make a significant impact in a dynamic real estate landscape. If you're passionate about customer service and driven to succeed, this is the perfect opportunity for you.

Benefits

Competitive Base Salary

Commission per Signed Lease

Rent Discounts

Career Growth Opportunities

Learning and Cross-Training Opportunities

Company Merchandise

Qualifications

• 1-2 years experience in hospitality, real estate, or sales.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Convert prospects into paying customers through various channels.
• Schedule and conduct property tours while following up post-tour.

Skills

Sales Skills

Customer Service

Marketing

Communication

Education

College Degree or Equivalent Experience

Tools

CRM Software

Social Media Platforms

Job description

Overview: As a Leasing Specialist in Raleigh, NC, you will play a crucial role in converting prospects into paying members. By promptly and professionally addressing customer inquiries, you’ll help maintain optimal occupancy rates across our properties, maximizing revenue for the business. We seek a passionate individual who embodies excellent sales and customer service skills and can represent our brand while engaging with the vibrant Raleigh community.

Key Responsibilities:

• Respond to inquiries from various channels (website, third-party listing sites, social media, phone, text, and email) to convert prospects into paying customers.
• Sales Process Management:

Own the complete sales process:

• Consistently contact prospects until they schedule a tour or opt out.
• Schedule and conduct property tours (30-45 minutes) while sending confirmation texts prior to the tour.
• Follow up with leads post-tour to encourage application submission.

Work towards individual sales targets, including:

• Create engaging marketing posts on platforms like Facebook and Craigslist, specifically targeting the Raleigh area to attract leads.
• Collaborate with the marketing department to manage social media accounts, specifically highlighting Raleigh events and community features on Instagram and TikTok.
• Communicate any issues regarding property conditions or member complaints to management, ensuring a high standard of living for residents.

Performance Tracking:

• Tours scheduled and held
• Calls made
• Document all interactions in the CRM.

Local Marketing:

• Host Open Houses at least twice a month, focusing on high-traffic Raleigh neighborhoods.
• Develop partnerships with local businesses, universities, and employers (such as NC State, local hospitals, and tech companies) to enhance brand visibility.

Qualifications:

• 1-2 years of experience in hospitality, real estate, sales, or a related field.
• A college degree or equivalent experience.
• Flexibility to work evenings, weekends, and holidays as needed.
• Familiarity with the Raleigh area and its neighborhoods is a plus.
• Experience with social media and marketing is a plus.
• Background in partnerships and community events is a plus.

What We Offer:

• Competitive base salary + $100 commission per signed lease.
• Rent discounts at properties located in Raleigh.
• Opportunities for career growth with new developments in the area.
• Learning and cross-training opportunities in property management and development.
• Company merchandise!

If you are driven, passionate about customer service, and eager to make a significant impact in the Raleigh community, we invite you to apply and join our dynamic team!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Management