Leasing Specialist

Solhem Llc; Minneapolis (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Solhem Llc is seeking a Leasing Specialist to tour prospective residents, present the community and apartments, and respond promptly to inquiries. You will work with the Property Manager to close leads and help achieve occupancy goals.

You will assist with market research, social media content, and resident retention efforts, while maintaining property standards and delivering Solhem Hospitality in every interaction.

Qualifications

• Experience leasing apartments and conducting tours.
• Ability to professionally present communities and apartments.
• Respond to inquiries via phone, email, and in person.
• Close leads effectively with Property Manager input.
• Maintain knowledge of market conditions and occupancy goals.
• Familiarity with Fair Housing regulations.

Responsibilities

• Leasing apartments via in-person and virtual tours.
• Present community and apartments, highlighting features and policies.
• Respond promptly to inquiries by phone, email, or in person.
• Close touring leads with the Property Manager based on market conditions.
• Perform monthly market and ILS audits and collect data.
• Assist with social media content creation and events.

Skills

Customer Service

Hospitality

Direct Sales

Time Management

Google Workspace

Sales and closing skills

Communication skills

Teamwork

Interpersonal communication

Organization and attention to detail

Problem solving

Conflict resolution

Fair Housing knowledge

Job description

Role: The Leasing Specialist serves as a brand ambassador, embodying the Solhem spirit in allinteractions with residents and potential residents.Reporting: The Leasing Specialist reports to the Property Manager.Schedule: Full-time, typically 10am-6pm Monday-Saturday and/or Sunday if business levels require, with one weekday offEssential Responsibilities:Leasing ApartmentsConduct in-person and virtual property tours for prospective residents.Professionally present the community and specific apartments, highlighting features, benefits and policies of the property.Respond promptly to leasing inquiries via phone, email, and in person.Effectively close touring leads at a percentage determined through the collaborative assessment of you and the Property Manager, taking into account factors such as traffic, market conditions, and overall leasing performance.Marketing & Market ResearchPerform monthly website and ILS audits.Collect and update market comparable data.Tour neighboring properties to gather market intelligence.Maintain knowledge of market conditions.Provide insights and share ideas to help the property achieve occupancy goals.Assist with monthly social media content creation with Senior Leasing Specialist and Marketing Manager for assigned assetsResident Relations & Retention EffortsAddress resident questions and concerns professionally.Assist Property Manager with management tasks as requested, such as package management, property walks, arranging fresh flowers, etc.Foster positive relationships with current and prospective residents.Assist with targeted resident retention efforts, including organizing community events.Strive to exceed resident satisfaction by bringing Solhem Hospitality TM to all interactions.Maintaining Property StandardsEnsure that all properties meet the Solhem standard by maintaining the curb appeal, office, amenities, model apartment, and vacant apartments in pristine condition for toursComplete administrative, cleaning and/or general labor duties as requested by the Property Manager.Stage the model and common areas with design expertise to reflect and represent the Solhem brand.Maintain compliance with legal and fair housing standardsThis list is not comprehensive and responsibilities may change or be added at any time.TeamworkFair Housing RegulationsCustomer ServiceHospitalityDirect SalesTime ManagementGoogle WorkspaceCustomer serviceSales and closing skillsCommunication skillsHospitalityLead management and follow-upTime managementInterpersonal communicationOrganization and attention to detailProblem solvingConflict resolutionBasic Fair Housing knowledgeProfessional presentation and demeanorAbility to multi-task in a fast-paced environmentWork Location: In person