Leasing Specialist

newlandmke; Milwaukee (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

newlandmke is seeking a Leasing Specialist in Milwaukee, WI, to attract new residents and assist with resident retention and community events. This full-time position includes commissions for leases and requires availability on weekdays and weekends.

The ideal candidate will have strong communication and organizational skills, enjoy providing excellent customer service, and ideally have prior leasing or property management experience. The role involves conducting apartment tours, processing rental applications, and ensuring properties are ready for new tenants.

Qualifications

• Reliable, produces accurate work and meets deadlines.
• Ability to communicate in a professional capacity via phone and email.
• Enjoys providing excellent customer service in various formats.

Responsibilities

• Provide tours of apartments to prospective renters.
• Process rental applications and draft leases according to Fair Housing Laws.
• Work with Maintenance to ensure units are ready for renting.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Basic Computer Skills

Tools

AppFolio

Outlook

Excel

Word

Job description

Leasing Specialist

This role focuses on attracting new residents, providing tours, assisting with resident retention by promoting positive resident relations and helping to organize community events.

The Leasing Specialist serves as a professional member of the management team, assisting in customer service, long range strategic planning and ongoing problem solving. The Leasing Specialist assists the Property Manager and Assistant Property Manager (if applicable) with operational and customer service issues as needed.

Requirements

• Reliable, produces accurate work, and meets deadlines.
• Physically able to perform necessary duties.
• Strong oral and written communication skills; able to communicate in a professional capacity; ability to communicate via telephone and electronic mail and text message.
• Strong organizational skills.
• Enjoys and takes pride in providing an unparalleled customer service experience—warm, friendly, and helpful in person, over the phone and via email.
• Basic computer skills, Outlook, Word, Excel and experience with AppFolio or equivalent Property Management software encouraged.
• Ability to plan and prioritize.
• Ability to work independently and with diverse groups of people.
• Prior property management or leasing experience greatly preferred; prior relevant hospitality/customer service/sales experience required.
• Valid driver's license and reliable transportation.

Job Duties

• Become very knowledgeable on apartment communities and marketing individual features, amenities, and neighborhoods.
• Professionally answer questions from current and prospective renters about availability, pricing, amenities, or other concerns.
• Offer outstanding customer service to current and prospective residents.
• Conduct tours of apartments to prospective renters.
• Process completed rental applications and draft leases in accordance with Fair Housing Laws.
• Prepare welcome packets for new renters.
• Ensure all lease documents for prospective residents are processed, entered accurately into our property management software.
• Conduct move‑in and move‑out inspections.
• Enter work orders for items that need attention.
• Work with the Maintenance Department to address maintenance concerns and to ensure units are ready for re‑rental.
• Advertise upcoming vacancies accordingly on all online marketing sites.
• Make sure the vacancy report is accurate and up to date on a daily basis.
• Assist the Property Manager to establish monthly leasing/occupancy goals.
• Conduct Market Studies.

Compensation and Schedule

• You will be eligible for new lease and renewal commissions, in addition to the hourly rate. Our ever-growing portfolio offers plenty of opportunities for earning these commissions, as well as potential for growth within the company.
• Employment type: Full‑Time.
• Hours: Office hours are 9am‑6pm Monday‑Friday and 10am‑3pm on Saturdays. This position requires availability on weekdays and weekends; final schedule, including days off, will be determined with your supervisor.