Leasing Specialist

3M HEALTHCARE; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Commission & bonus

Vacation & sick leave

Paid holidays

Maternity leave

Disability insurance

Health insurance

401(k) match

Training & growth

Employee referrals

Job summary

NRP Group is seeking a Leasing Specialist to join our team at the Sinclair property in Columbus, OH. This role focuses on leasing, marketing, administrative duties, and customer service to support resident acquisition and retention.

Responsibilities include conducting tours, handling inquiries, coordinating move-ins, and supporting move-ins with aftercare, renewals, and quality customer service to maintain curb appeal and occupancy targets.

Qualifications

• High school diploma or equivalent; college preferred.
• 1 year of customer service or sales experience.
• Proficient with Microsoft Office; Yardi experience preferred.

Responsibilities

• Conduct leasing activities, respond to inquiries, provide tours, and coordinate move-ins.
• Perform market surveys and competitor shop visits.
• Recommend on-site marketing strategies and programs to drive traffic and closings.
• Inspect market-ready units and maintain show-ready models and refreshments.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

College preferred

TCS accreditation preferred

Tools

Microsoft Office

Yardi

Job description

Leasing Specialist – Columbus,OH (Sinclair)

NRP Group is seeking a Leasing Specialist to join our team at the Sinclair property in Columbus,OH. This role focuses on leasing, marketing, administrative duties, and customer service to support resident acquisition and retention.

Responsibilities

• Sales / Marketing
  • Conduct all leasing activities, respond to telephone inquiries, provide tours of apartments and amenities, follow up with prospects, and coordinate move‑ins.
  • Perform telephone market surveys and physical shops of competitors.
  • Recommend strategies and programs for on‑site marketing activity.
  • Develop and monitor merchant / neighborhood referral programs for move‑in packets, newsletters, and resident retention.
  • Initiate sales outreach plans including (but not limited to) new development, community management, internal and external communication, and support.
  • Recommend programs and strategies to increase qualified traffic and closing ratios.
  • Maintain passing e‑shop, phone shop, and physical shop scores.
  • Maintain closing ratios in line with NRP policies and procedures.
  • Maintain a working knowledge of the LIHTC program and help ensure file compliance.
• Administrative
  • Adhere to all NRP prospect and resident follow‑up procedures including sales, service, request, and random follow‑ups.
  • Inspect apartments with new residents at move‑in and complete all necessary paperwork.
  • Support Community Assistant with tracking renewals, lease expirations, and notices to vacate.
  • Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
  • Keep files, desk, and leasing area organized.
  • Comply with all Fair Housing regulations, tax compliance regulations, and other laws relating to property‑specific guidelines and occupancy standards.
  • Inspect market‑ready units and models each morning, ensuring models / mini‑models are stacked with refreshments, lights on, and show ready.
  • May occasionally assist at other properties.
  • Run errands to support the property as necessary.
• Customer Service
  • Assist in planning resident functions.
  • Walk the property for curb appeal and overall property appearance.
  • Monitor and direct service operations to ensure service requests are completed within 24hours and curb‑appeal standards are met.
  • Provide excellent customer service and display a courteous and professional attitude toward all customers.
  • Maintain availability for resident functions, community‑affiliated events, and weekends.
  • Perform other duties as required.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity & parental bonding leave
• Short & long‑term disability
• Medical / Dental / Vision / Life Insurance
• 401(k) match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Qualifications & Experience

• Education: High school diploma or equivalent; college preferred. Tax Credit Specialist (TCS) accreditation preferred.
• Experience: 1 year of customer service or sales experience (or relevant education).
• Technical Skills: Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred.
• Other Requirements: Valid driver's license and reliable transportation.

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.