Leasing Specialist

NRP Investments LLC; Alameda (CA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Commission and bonus opportunities

Paid vacation and sick leave

11 paid holidays

Paid maternity & parental bonding lead

Short & long term disability

Medical/Dental/Vision/Life Insurance

401(k) Match

Training, certification, & growth op­p

Employee referral & recognition

Job summary

NRP Group is seeking a Leasing Specialist in Alameda, CA to maximize occupancy by attracting qualified traffic, conducting property tours, coordinating move-ins, and delivering exceptional customer service.

Under the direction of the Community Manager, you will analyze market trends, develop marketing programs, manage referrals, and ensure compliance with LIHTC guidelines while maintaining show-ready units.

Qualifications

• High school diploma or equivalent; college preferred.
• 1 year of customer service or sales experience.
• Valid driver’s license and reliable transportation.
• Tax Credit Specialist (TCS) accreditation preferred.

Responsibilities

• Conduct leasing activities: respond to inquiries, provide tours, coordinate move-ins.
• Perform telephone market surveys and physical shop of competitors.
• Develop on-site marketing programs and referral networks.
• Maintain compliant tenancy processes and move-in paperwork.
• Ensure 24-hour response to service requests and curb appeal.
• Assist in planning resident functions and community events.

Skills

Customer focus

Sales experience

Communication

Teamwork

Education

High school diploma or equivalent

Tax Credit Specialist accreditation preferred

Tools

Microsoft Office

Yardi

Job description

Position Overview

Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Responsibilities

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins.
• Perform telephone market surveys and physical shops of competitors.
• Recommend strategies and programs for on‑site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Maintain passing e‑shop, phone shop, and physical shop scores.
• Maintain closing ratios in line with NRP policies and procedures.
• Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance.
• Adhere to all NRP prospect and resident follow‑up procedures including, but not limited to, sales, service, request and random follow‑up.
• Inspect apartments with the new residents at move‑in and complete all necessary paperwork.
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning, ensuring models/mini-models are stacked with refreshments, lights on, and show‑ready.
• May occasionally be required to assist at other properties.
• Run errands to support the property as necessary.
• Assist in planning of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.

Skills & Abilities

• Education: High school diploma or equivalent, college preferred. Tax Credit Specialist (TCS) accreditation preferred.
• Experience: 1‑year customer service or sales experience (or relevant education).
• Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred.
• Other Requirements: Valid Driver’s License and reliable transportation.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.