Leasing Specialist

NRP Group; Kissimmee (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

NRP Group is seeking a leasing/sales professional to conduct tours, respond to inquiries, and drive move-ins at our properties. You will perform market checks, support on-site marketing, and maintain accurate leasing records.

The role requires strong customer service and sales experience, familiarity with Microsoft Office and Yardi, and a commitment to Fair Housing compliance. A valid driver’s license is preferred for property access and showings.

Qualifications

• Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred.
• 1-year customer service or sales experience (or relevant education)
• Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Responsibilities

• Sell and lease apartments by conducting property tours, answering inquiries, and following up with prospects.
• Perform market surveys and competitive analysis to inform marketing strategies.
• Develop on-site marketing programs and referral initiatives to boost traffic and closings.
• Maintain files, process applications, and manage move-ins with accuracy and courtesy.
• Ensure compliance with Fair Housing regulations and occupancy standards.

Skills

Customer service

Sales

Microsoft Office

Education

High school diploma or equivalent

Tax Credit Specialist accreditation

Tools

Yardi

Microsoft Office

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long‑term careers and connections. As we grow as a company, our goal is that you will grow in your career. NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave 11
• Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full‑service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

The NRP Group is a full‑service multifamily developer, general contractor, and property manager with assets and operations in Ohio, Texas, North Carolina, Virginia, Florida, Michigan, Indiana, Pennsylvania, Maryland, New Jersey, New York, and Massachusetts. Visit www.NRPGroup.com for more information.

Essential Functions Statement(s)

• Sales/Marketing Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move‑ins
• Perform telephone market surveys and physical shops of competitors
• Recommend strategies and programs for on‑site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Maintain passing e‑shop, phone shop, and physical shop scores
• Maintain closing ratios in line with NRP policies and procedures
• Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance

Administrative

• Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately process and report receipt of application fees, security deposits, rents and other fees
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Customer Service

• Assist in planning of resident functions
• Walk the property for curb appeal and overall property appearance
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required

SKILLS & ABILITIES

• Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred
• Experience: 1-year customer service or sales experience (or relevant education)
• Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred
• Other Requirements: Valid Driver’s License and reliable transportation

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.