Leasing Specialist

The-Nrp-Group; Cleveland (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Commission & bonus opportunities

Vacation & sick leave

Holidays (11)

Parental bonding leave

Disability insurance

Health insurance

401(k) Match

Training & growth opportunities

Referral & recognition programs

Job summary

The NRP Group is seeking a Leasing Specialist at The Collins in Cleveland, OH. You will conduct leasing activities, respond to inquiries, provide apartment tours, and coordinate move-ins to drive occupancy.

Ideal candidates have 1 year of customer service or sales experience, strong computer skills, and familiarity with property management tools. A high school diploma is required, with college preferred. On-site role with standard benefits and opportunities for bonuses.

Qualifications

• High school diploma or equivalent; college preferred.
• 1 year of customer service or sales experience.
• Strong computer skills; proficiency in Microsoft Office; Yardi experience preferred.

Responsibilities

• Conduct leasing activities at the property, respond to inquiries, give tours of apartments and amenities, follow up with prospects, and coordinate move-ins.
• Perform telephone market surveys and competitive shop visits.
• Develop on-site marketing activity strategies and programs.
• Monitor referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including new development, community management, and internal/external communication.
• Assist with renewals, lease expirations, and notices to vacate; process fees and deposits.

Skills

Customer service

Sales

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.We value our employees by offering a competitive benefit package including:Commission and bonus opportunitiesPaid vacation and sick leave11 Paid holidaysPaid maternity & parental bonding leaveShort & long term disabilityMedical/Dental/Vision/Life Insurance401(k) MatchTraining, certification, & growth opportunitiesEmployee referral & recognition programsSince its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.Leasing Specialist | The Collins, Cleveland, OHThis position offers a salary range from $17 per hour and up, dependent on experience. There is also a potential for bonuses.Essential Functions Statement(s):Sales/MarketingConduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-insPerform telephone market surveys and physical shops of competitorsRecommend strategies and programs for on-site marketing activityDevelop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retentionInitiate sales outreach plans including but not limited to new development, community management, internal and external communication, and supportRecommend programs and strategies to increase qualified traffic and closing ratiosMaintain passing e-shop, phone shop, and physical shop scoresMaintain closing ratios in line with NRP policies and proceduresMaintain a working knowledge of the LIHTC program and be able to help ensure file complianceAdministrativeAdhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow upInspect apartments with the new residents at move in and complete all the necessary paperworkSupport Community Assistant with tracking renewals, lease expirations, and notices to vacateCollect and accurately process and report receipt of application fees, security deposits, rents and other feesAccurately process and report receipt of application fees, security deposits, rents and other feesKeep files, desk, and leasing area organizedComply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standardsInspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show readyMay occasionally be required to assist at other propertiesRun errands to support the property as necessaryCustomer ServiceAssist in planning of resident functionsWalk the property for curb appeal and overall property appearanceAssist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability for resident functions, community affiliated events and weekendsPerform other duties as requiredSKILLS & ABILITIESEducation: High school diploma or equivalent, college preferredExperience: 1-year customer service or sales experience (or relevant education)Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferredOther Requirements: Valid Driver’s License and reliable transportationThe NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.