Leasing & Sales Director

Associa; Kailua (HI); On-site; USD 65,000 - 90,000; Full time

Job summary

Associa Hawaii is seeking a Property Manager to oversee Kona portfolio rentals, both long-term and short-term, with an active Hawaii Real Estate License. The role emphasizes leasing, maintenance coordination, and superb customer service for owners and tenants.

Responsibilities include marketing, tenant screening, rent collection, inspections, move-ins/outs, and coordination with vendors. Strong hospitality mindset and team collaboration are essential, with on-site work in Kailua-Kona and remote

Qualifications

• Friendly, interpersonal and communication skills with Aloha.
• Strong ability to investigate and resolve maintenance issues.
• Self-motivated, self-starter and self-directed.
• Knowledge of Microsoft Office and Teams.
• Ability to climb stairs and lift 50 lbs.
• May require weekends, holidays, and on-call rotation.
• Live within 20 minutes of Kailua-Kona.
• Clean driver’s abstract and background screening.

Responsibilities

• Provide outstanding management and customer service for long-term and short-term rental portfolio, Owners, Tenants, and Vendors.
• Lead all leasing activities: signing, marketing, showing, screening, inspections, rent collection, maintenance work orders and evictions.
• Coordinate with owners and tenants on monthly lease renewals and compliance with Hawaii Real Estate laws.
• Review leases and management agreements to ensure brokerage policy compliance.
• Oversee maintenance coordination, vendor inspections, and renovation estimates.
• Partner with corporate accounting for rental accounting and tenant ledgers.

Skills

Interpersonal skills

Customer service

Communication

Hospitality

Maintenance issue resolution

Self-motivation

Team collaboration

Education

College degree preferred

2+ years leadership

3+ years real estate knowledge

Hawaii Real Estate License

Broker’s license

Tools

AppFolio

Streamline

OTA platforms

Microsoft Office

Microsoft Teams

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Property Manager with active Hawaii Real Estate License to assist with leasing operation for our Kona portfolio of active long-term and short-term rentals. Seeking experience in residential property management with maintenance knowledge. A problem solver who has a strong hospitality and customer service background.

• Provide outstanding management and customer service for long-term and short-term Rental Portfolio, Owners, Tenants, and Vendors.
• Reports directly to the Principal Broker and/or Broker in Charge for all issues and procedures.
• AppFolio, Streamline, and OTA’s experience preferred.
• All aspects of leasing residential properties to include signing, setting up new accounts, marketing, showing, screening, inspections, lease renewals, rent collection, maintenance work orders, maintaining relationship and communication with owners and tenants, security deposit refunds and evictions.
• Heavy emphasis on maintenance and housekeeping work orders as well as inspect vendor’s completed work.
• Move in and move out inspections as well as mid-term inspections for tenant occupied units.
• Obtain and track estimate for renovations.
• Work with corporate accounting to ensure efficient and successful rental accounting operation and the ability to analyze basic tenant and customer ledger for any payments, credits, ledgers, 1099 questions and processing security deposits when necessary.

Work independently and with a team.

• Lead all aspects of leasing residential properties to include signing, setting up new accounts, marketing, showing, screening, inspections, rent collection, maintenance work orders, security deposit refunds and evictions. Work with owners and tenants on monthly lease renewals.
• Business Development focus, aimed at increasing doors managed, and maintaining existing ownership relationships.
• Reviewing, signing and/or initialing all rental leases, owner management agreements, listing agreements and sale contracts. Initials by the PB/BIC signify that the agreements are in keeping with all brokerage policies and procedures, as well as, meeting the compliance requirements of Hawaii State Real Estate Laws, Regulations and Rules.

Requirements

• Friendly and strong interpersonal and communication skills, with Aloha.
• Strong ability to investigate and resolve maintenance issues.
• Self-motivated, self-starter and self-directed.
• Knowledge and ability to use Microsoft Office and Teams.
• Ability to climb stairs and lift 50lbs.
• May require to weekends, holidays, and on-call rotation.
• Work independently and with a team.
• Clean Driver’s abstract and Background screening (mileage reimbursement).
• Must live within 20 minutes of Kailua-Kona.

Education And Experience

• College Degree Preferred but not required
• 2+ years of leadership and people management skills
• 3+ years industry or real estate knowledge preferred.
• Active Hawaii Real Estate or Broker’s License required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.