Leasing Consultant (Affordable Housing)

Indigo Real Estate Services; Kailua (HI); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Retirement Savings plan with Em

Vacation Time

Sick & Safe Leave

Life Insurance

Additional employee resource programs

Job summary

Indigo Real Estate Services is seeking a Leasing Consultant in Kailua-Kona, HI to coordinate apartment rentals, support move-ins/outs, and drive lease renewals. The role emphasizes exceptional customer service, accurate data-entry, and teamwork to maintain high occupancy and community standards.

Ideal candidates bring strong communication, sales aptitude, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in affordable housing/LIHTC multi-family property preferred, not required.
• Excellent verbal and written communication skills.
• Ability to exercise quick and accurate judgment and maintain confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to set priorities and multi-task with a strong attention to detail.

Responsibilities

• Coordination of all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
• Intensive, professional customer service interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention.
• Timely, accurate recording of required data using Yardi Property Management software.
• Prepare and generate documents and reports, manage routine processes and correspondence.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS).
• General administrative support for the Community Director, and other duties as assigned.

Skills

Customer service

Sales

Multitasking

Data entry

Communication

Job description

Job Title: Leasing Consultant

Location: Kailua-Kona, HI

Reporting to: Community Director

Type: Full-Time

Job Description

At Indigo Real Estate, we attribute much of our properties' successes to the strengths of our team members and we are seeking a Leasing Consultant who is passionate about customer service and driven to succeed.

We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in accurate data-entry, accounting, reporting and administrative work product. This position may require weekend and holiday work. Physical aspects of the job include the abilities to lift and carry up to 35 pounds, standing/walking for long periods of time, bending, kneeling, stooping, climbing, and balancing.

Objectives of this Role

• Coordination of all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
• Intensive, professional customer service interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention.
  • Welcoming, helpful presence to all current and prospective residents and customers.
  • Professional responsiveness to walk-in, telephone and e-mail inquiries.
  • Guiding scheduled and unscheduled tours of the property.
  • Preparing lease and lease renewal documentation.
  • Assist in coordination of resident/community events and gatherings.
  • Assist in coordination of resident/community maintenance service requests.
• Timely, accurate recording of required data using Yardi Property Management software.
• Prepare and generate documents and reports, manage routine processes and correspondence.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS).
• General administrative support for the Community Director, and other duties as assigned.
• Timely, accurate recordkeeping to ensure property compliance according to affordable-housing standards.
• Experience in supporting lease-up/property launch goals and timelines.

Desired Experience

• Prior experience in affordable housing/LIHTC multi-family property preferred, not required.
• Experience in sales or administrative and accounting assistance.
• Excellent verbal and written communication skills.
• Ability to exercise quick and accurate judgement and maintain confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to set priorities and multi-task with a strong attention to detail.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive hourly wage, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Compensation: $20.00-$22.00 DOE
• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Additional employee resource programs

Job Type: Full-time