Leasing & Resident Services Specialist

Shelby American, Inc.; Decatur (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Leasing and Resident Services Specialist! This role offers the chance to excel in customer service and sales while helping residents find their perfect home. With a focus on teamwork, you will engage in various tasks from showing properties to maintaining positive resident relations. The company values your growth and offers competitive pay, medical benefits, and opportunities for professional development. If you are motivated, detail-oriented, and eager to learn about real estate, this is the perfect opportunity for you to make an impact in a growing organization!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Sick Leave

Holiday Pay

Wellness Days

Monthly Company Events

Qualifications

• 1+ year of customer service or sales experience required.
• Must obtain Illinois Residential Leasing Agent License within 1 year.

Responsibilities

• Serve as a leasing agent and provide exceptional customer service.
• Assist in daily operations including tenant applications and communications.

Skills

Customer Service

Event Management

Hospitality

Sales

Interpersonal Communication

Attention to Detail

Bilingual (English/Spanish)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

AppFolio

Outlook

Job description

Description

We are seeking a highly motivated Leasing and Resident Services Specialist to join our team at West Mound Apartments! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!

The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

What will you do?

1. Serve as a leasing agent and tour expert – this means being well-versed with our properties and amenities
2. Show properties and sell their features and amenities to prospective tenants
3. Review lease applications and document requirements for eligibility
4. Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
5. Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
6. Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
7. Maintain good rapport with current and prospective tenants
8. Process maintenance requests and follow up with residents to confirm the completion
9. Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
10. Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

1. Competitive Pay + Incentives. We are ready to invest in you!
2. Medical, Dental, Vision, and Life Insurance - to access care for positive health outcomes and your overall well-being
3. Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
4. 401(k) Retirement Plan with Match to invest in your future wealth and retirement
5. Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
6. Monthly company events to promote team cohesion
7. Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
8. The opportunity to work for a growing organization where you are valued and can have a direct impact
9. Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Requirements

Who you are -- We’d love to hear from you if you:

1. Hold a high school diploma or GED
2. Have at least 1 year of customer service, hospitality, retail, or sales experience
3. Have at least 1 year of office administration or data entry experience, preferred
4. Bilingual (English/Spanish) a plus
5. Must be able to obtain Illinois Residential Leasing Agent License within 1 year of employment (IL Properties ONLY) as applicable
6. Must hold an active driver’s license w/ 2 years of driving history and pass MVR requirements
7. Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and aptitude for learning new software and systems
8. Have excellent interpersonal, written, and verbal communication skills
9. Demonstrate superior attention to detail, high energy, and a positive attitude
10. Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some additional things you will need:

1. Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
2. Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,500 units and $700 million in assets under management, Fairlawn has established a strong presence across Illinois and Indianapolis. We are actively expanding into additional Midwest markets.

Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.

INDMP