Leasing & Resident Services Pro - Relationship Builder

Chr Apartments; Massachusetts; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Birthday off

Student loan repayment

Apartment discount

Promote-from-within

Job summary

Chestnut Hill Realty is seeking a Resident Services Professional to be the first point of contact for prospective residents, qualifying needs, showing apartments, and guiding them to lease agreements. This role combines customer service with sales skills to maintain high resident satisfaction and retention.

The position emphasizes relationships, events on the property, and accurate administrative tasks. The ideal candidate has sales or customer service experience, comfort with MS Word, Excel and

Qualifications

• Must be able to work Tuesday–Saturday.
• Experience in sales/customer service.
• Ability to learn and operate company software.

Responsibilities

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close the lease paperwork.
• Assist in planning and running resident events on the property.
• Complete monthly administrative tasks to keep paperwork organized and complete.

Skills

Customer service

Sales experience

Relationship building

Problem solving

Tools

MS Word

Excel

Outlook

Job description

Chestnut Hill Realty is seeking a Resident Services Professional to be the first point of contact for prospective residents, qualifying needs, showing apartments, and guiding them to lease agreements. This role combines customer service with sales skills to maintain high resident satisfaction and retention.

The position emphasizes relationships, events on the property, and accurate administrative tasks. The ideal candidate has sales or customer service experience, comfort with MS Word, Excel and