Leasing & Resident Services Pro — Fast-Paced Growth

Fairlawn; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with match

Paid vacation and holidays

Employee events

Job summary

Fairlawn in Louisville is seeking a Leasing and Resident Services Specialist to join The Heritage team. You will work with management to deliver excellent customer service while helping prospective residents find their home.

In this fast-paced role, you can earn incentives through leasing and renewals. The ideal candidate has 1+ year in customer service or sales, 1+ year in office tasks, and the ability to learn Fair Housing laws.

Qualifications

• Minimum high school diploma or GED required.
• At least 1 year of customer service, hospitality, retail, or sales experience.
• At least 1 year of office administration or data entry experience preferred.
• Bilingual (English/Spanish) a plus.
• Must obtain Illinois Residential Leasing Agent License within 1 year for Illinois properties.

Responsibilities

• Serve as a leasing agent and tour expert across properties and amenities.
• Show properties and sell features to prospective tenants.
• Review lease applications and document eligibility requirements.
• Assist in daily operations: guest inquiries, notices, communications, showings, screenings, and applications.
• Provide exceptional customer service via phone, email, and text to maintain resident relations.
• Prepare move-in paperwork and conduct orientations for new residents.
• Process maintenance requests and follow up on completions.
• Learn and comply with Fair Housing Laws; EOS training provided.

Skills

Customer service

Hospitality

Sales

Bilingual English/Spanish

MS Office

AppFolio

Outlook

Education

High school diploma or GED

Tools

None

Job description

Fairlawn in Louisville is seeking a Leasing and Resident Services Specialist to join The Heritage team. You will work with management to deliver excellent customer service while helping prospective residents find their home.

In this fast-paced role, you can earn incentives through leasing and renewals. The ideal candidate has 1+ year in customer service or sales, 1+ year in office tasks, and the ability to learn Fair Housing laws.