Leasing & Resident Experience Specialist

Drucker + Falk, LLC; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K participation

Health insurance

Dental insurance

Life insurance

Paid time off

Job summary

Drucker + Falk, LLC in Raleigh, NC is seeking a Leasing Specialist to lease apartments at the highest effective rent while maintaining outstanding customer service. You will greet residents, show units, and manage lease paperwork and data entry.

You will support resident relations, stay aware of market rents, and participate in an in-house training program to become certified as a Leasing Specialist. Some travel and occasional weekend hours may be required.

Qualifications

• Ability to successfully interact with people.
• Good organizational skills.
• Strong customer service/satisfaction philosophy.

Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident request promptly and courteously and to help resolve resident issues.
• Be aware of company and community policies and be able to explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
• Maintain accurate resident files in accordance with Drucker + Falk Company policy.
• Enter the computer data relative to residents and potential residents in accordance with company policy.
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
• Inspect apartments prior to move-in to ensure market ready status.
• Assist in the leasing activities and resident relations.
• Be aware of the rent levels and amenities of competitive communities.
• Be aware of all community and area facts and statistics.
• Assist in preparing the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Show the model and available ready vacancies.
• Participate in the coordination of community sponsored events.
• Become certified as a Leasing Specialist through the company in-house training program.
• Travel may be required. Reasonable or limited use of your vehicle may be required.
• Perform other duties as assigned.
• Occasional weekend hours may be required.

Skills

Interpersonal skills

Organizational skills

Customer service philosophy

Job description

Drucker + Falk, LLC in Raleigh, NC is seeking a Leasing Specialist to lease apartments at the highest effective rent while maintaining outstanding customer service. You will greet residents, show units, and manage lease paperwork and data entry.

You will support resident relations, stay aware of market rents, and participate in an in-house training program to become certified as a Leasing Specialist. Some travel and occasional weekend hours may be required.