Leasing & Resident Experience Specialist

Block Multifamily Group; Kansas City (MO); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Company-paid life insurance

Employee Assistance Program (EAP) for你

Generous PTO plan with flexible use

Paid holidays + early close days

Birthday time off

Parental leave

Ongoing training and development, incl

Apartment Rental Discount

Job summary

Block Multifamily Group is seeking a Leasing Consultant at BMG-MO_View in Kansas City, MO. You will drive occupancy and revenue through a customer-focused leasing experience, while supporting the property's brand, digital marketing, and resident engagement initiatives.

The role blends sales, marketing, and customer experience to create a high-performing, community-driven environment. Weekend availability and valid driver's license are required.

Qualifications

• Strong customer service and sales skills.
• Excellent communication skills, both written and verbal.
• Comfortable using property management systems and digital platforms (Yardi experience preferred).
• Ability to multitask in a fast-paced environment.
• Must have valid driver's license and reliable transportation.
• Ability to operate property equipment and vehicles, including golf carts where applicable*.
• Weekend availability required at most properties.

Responsibilities

• Deliver a consultative leasing experience from initial inquiry through move-in, focusing on relationship building and closing conversions.
• Respond to and manage all prospect traffic (phone, email, chat, social media, and in-person).
• Conduct property tours aligned with prospect needs and lifestyle preferences.
• Maintain accurate prospect and leasing data in property management and CRM systems.
• Achieve leasing, occupancy, and retention goals.
• Stay informed on market trends, competitor pricing, and local demographic factors.
• Process applications, lease agreements, renewals, and move-in documentation.
• Maintain accurate records including traffic, leasing activity, and reports.
• Inspect model units, vacant units, and community spaces to ensure readiness and curb appeal.
• Ensure compliance with Fair Housing laws, company policies, and local regulations.
• Maintain and actively manage the property’s social media platforms (Instagram, Facebook, etc.).
• Create and post engaging content including photos, videos, reels, and community updates.
• Monitor and respond to online reviews and reputation platforms in a professional and timely manner.
• Support execution of marketing campaigns and outreach strategies to drive traffic.
• Shop and monitor competitor properties, including their digital presence.
• Assist with planning, coordinating, and executing resident events and community engagement activities.
• Support resident retention initiatives by building strong relationships that enhance satisfaction and encourage renewals.
• Represent the community brand at events and outreach opportunities.
• Complete required training courses and participate in ongoing professional development.
• Assist with office operations and support the community leadership team in daily activities as needed.

Skills

Customer service skills

Sales skills

Excellent communication

Multitasking

Weekend availability

Tools

Yardi

Job description

Block Multifamily Group is seeking a Leasing Consultant at BMG-MO_View in Kansas City, MO. You will drive occupancy and revenue through a customer-focused leasing experience, while supporting the property's brand, digital marketing, and resident engagement initiatives.

The role blends sales, marketing, and customer experience to create a high-performing, community-driven environment. Weekend availability and valid driver's license are required.