Leasing & Resident Experience Specialist

Lightstone Group & Affiliates; Cave Spring (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Sick time

Medical benefits

Dental benefits

Vision benefits

FSA

Voluntary benefit programs

Job summary

Beacon Management is seeking a Leasing Consultant for our Roanoke, VA community. You will handle leasing, marketing, sales, customer service and resident retention to keep our properties thriving while delivering outstanding resident experiences.

Responsibilities include greeting prospective residents, processing applications and renewals, conducting market surveys, preparing communications, managing lead generation, and organizing resident activities.

Qualifications

• 2 years’ experience in leasing, sales and customer service preferred, but will train right person. Residential property management experience is a huge plus.
• Excellent customer service skills and the ability to develop a rapport with the residents and community staff.
• Full time hours Monday - Friday, plus some mandatory weekend work as required.

Responsibilities

• Greet prospective residents and show apartments.
• Oversee and process applications and lease renewals.
• Conduct marketing surveys and weekly reports.
• Assist in the preparation of newsletters, market surveys and resident activities. Attend all assigned resident activities.
• Handle sales, outreach, prospecting and lead generation.
• Process renewal letters. Maintain a monthly renewal log and ensure proper billing of all accounts.
• Organize and maintain resident files per company procedure.
• Monitor service requests. Insure call backs are being completed.
• Floating duties as assigned.
• Prepare incident reports and follow up in accordance to the direction of the Property.

Skills

Leasing experience

Customer service

Job description

Beacon Management is seeking a Leasing Consultant for our Roanoke, VA community. You will handle leasing, marketing, sales, customer service and resident retention to keep our properties thriving while delivering outstanding resident experiences.

Responsibilities include greeting prospective residents, processing applications and renewals, conducting market surveys, preparing communications, managing lead generation, and organizing resident activities.