Leasing Representative - ICAC

Jobs2Web; Irvine (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Irvine Company Apartment Communities seeks a Leasing Associate to support the Leasing function of the Customer Resource Center. You will engage prospects by phone, email and online chat to set appointments and move them toward leasing a home within our portfolio.

You will input all activity into company databases, stay informed on promotions, maintain high service standards, and work in a team to exceed sales goals while delivering excellent resident experiences.

Qualifications

• High School diploma from an accredited institution.
• 1-2 years of directly related experience.
• Exceptional verbal and written communication skills.
• Strong organizational skills and extremely detail-oriented.
• Self-starter, ability to work independently.
• Demonstrate leadership, initiative, and professionalism.
• Ability to adapt to additional job functions as the department expands.

Responsibilities

• Handle incoming sales by phone, e-mail and online chat.
• Engage, Discover, Build Value, and Advance with each prospect and follow up.
• Display integrity and professionalism with residents and prospects.
• Provide information on communities and services to generate leases.
• Input activities into databases (Pivotal/PCIC, One Site, Interactive Pricing Application).
• Communicate benefits and features of the ICAC portfolio.
• Stay up to date with promotions/leasing incentives.
• Work in a team environment to exceed customer expectations and sales goals.
• Provide accurate information and fulfill reasonable requests.
• Maintain company customer service and sales standards.

Skills

Verbal communication

Written communication

Organizational skills

Self-starter

Leadership

Adaptability

Education

High School diploma

Job description

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Division: Apartments - On-Site (Apt OnSite)

Position Summary:

Responsible for supporting the Leasing function of the Customer Resource Center. Serves our future residents by offering expertise to streamline the home-finding search. Sets quality tours to support the division's goal of sustained occupancy.

• Handle incoming sales by phone, e-mail and online chat.
• Engage, Discover, Build Value, and Advance with each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.
• Display a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
• Provide information regarding specific communities as well as services offered with the goal of generating leases for the sites.
• Input all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner.
• Accurately communicate the benefits and features of the ICAC portfolio.
• Stay up to date with all promotions/leasing incentives.
• Ability to work in a team environment. Supporting each other to exceed customer expectations and sales goals.
• Provide accurate information to residents and prospects in a courteous manner; fill all reasonable requests or requirements.
• Maintain company’s customer service and sales standards.
• Embody the ICAC Core Values and At Our Core Initiative.
• Perform additional duties as assigned.

Minimum Qualifications / Other Expectations:

• High School diploma from an accredited institution.
• 1-2 years of directly related experience.
• Exceptional verbal and written communication skills.
• Strong organizational skills and extremely detail-oriented.
• Self-starter, ability to work independently.
• Demonstrate leadership, initiative, and professionalism.
• Ability to adapt to additional job functions and responsibilities as the department expands and evolves to support the business.

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.