Leasing Administrator

Jobs2Web; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Irvine Company Apartment Communities is seeking a Leasing Administrator to serve as a brand ambassador from application through move-in, based at Irvine, CA. The role emphasizes coordinating tours, move-in paperwork, and ongoing customer service to ensure a smooth resident experience.

The perfect candidate will bring strong administrative and hospitality-forward skills, flexibility to work weekends/evenings, and a commitment to reliable attendance as part of a collaborative on-site team.

Qualifications

• Administrative support and coordination skills are required.
• Customer service experience is essential to handle inquiries and tours.
• Flexibility to work weekends, holidays and evenings as needed.
• Regular attendance and reliability are expected.

Responsibilities

• Promotes positive, proactive customer interactions to deliver a high-quality Irvine Company experience.
• Schedules and assigns tours; conducts prospect tours as needed and follows up via calls or emails.
• Prepares move-in packets, ensures keys/remotes are ready, and conducts pre-walk inspections of apartments.
• Obtains signatures on lease and move-in documents; completes move-in audit-ready files.
• Tracks submitted applications and ensures required approvals/documentation.
• Prepares daily priority lists and reports; maintains notes in the prospect system.
• Manages on-site transfers and roommate changes as required.

Skills

Administrative experience

Customer service experience

Schedule flexibility

Education

High School Diploma or equivalent

Job description

Select how often (in days) to receive an alert:

Division: Apartments - On-Site (Apt OnSite)

Position Summary:

The leasing administrator serves as a brand ambassador of the company and takes applicants from the initial application through move-in.

Job Duties:

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Schedules and assigns tours to leasing team; conducts prospect tours as needed. Follows up on active prospects as required, including calls, emails; provides relevant information such as ebrochure or quote.
• Prepares all move-in packets and ensures keys and remotes are available on move-in date; performs pre-walk inspection of apartment homes to ensure unit meets standards for move-in. Ensures completion of move-in checklist.
• Confirms all move-ins and appointments for completion of move-in paperwork; obtains community/general manager’s signature on lease and prepares move-in files for audit. Completes application approval checklist.
• Tracks submitted applications for required approvals and documentation.
• Prepares daily priority list and reports as requested; enters detailed notes into prospect system; assists with completion of weekly market survey if applicable.
• Handles on-site transfers and roommate changes.

Minimum Qualifications / Other Expectations:

• High School Diploma or equivalent work experience.
• Three to five years administrative and/or customer service experience
• Schedule may require work on weekends, holidays and evenings.
• Regular, consistent and timely attendance required

About Us:

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.

With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.