Leasing & Property Operations Associate

ADP, Inc.; Lancaster (Lancaster County); On-site; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Paid vacation

Sick time / holidays

Medical & dental coverage

401(k) with employer match

Job summary

ADP, Inc. is seeking a Property Operations Associate in Lancaster to manage day-to-day property activities under the Community Manager and Asset Manager. You will handle leasing processes, tenant relations, and administrative tasks to ensure smooth operations.

You will coordinate marketing for apartments, conduct showings, process applications, and maintain compliance with lease agreements and applicable laws. This role requires strong organizational skills and reliable office coverage.

Responsibilities

• Oversee day-to-day operations of the property.
• Initiate and implement policies, forms, schedules, and controls under Community Manager and Asset Manager direction.
• Maintain daily office hours and ensure weekend/holiday coverage as required.
• Manage tenant, applicant, vendor, contractor, and accounting files.
• Coordinate leasing marketing and advertising campaigns for apartments.
• Assist with resident events such as open houses and realtor tours.
• Monitor market conditions affecting leasing and operations; stay aware of competition and migration trends.
• Develop leasing checklists, forms, and processes to streamline apartment rentals.
• Ensure compliance with lease agreements, landlord-tenant laws, and related ordinances.
• Show apartments professionally and respond to inquiries; track prospect referrals and inquiries.
• Process applications and screen applicants for Community Manager approval.
• Perform pre-move-in inspections and manage rental/deposit collections.
• Monitor tenant relations and expeditiously resolve complaints under Community Manager guidance.
• Supervise the work order dashboard to ensure timely tenant service.
• Notify tenants of issues affecting tenancy, including eviction filings and court appearances as directed.
• Ensure compliance with Fair Housing Laws and landlord-tenant codes.
• Conduct unit inspections for security deposit disposition and prepare related letters/reports.
• Manage accounts payable/receivable and property expenditures for approval.
• Data entry for Assistant Community Managers; prepare weekly occupancy reports and monthly lease renewals for approval.
• Assist with annual operating budget preparation; coordinate building security and incident documentation with management and owners.
• Collect bids for contracts and order office supplies as directed; conduct annual unit inspections with Asset Manager and Director of Maintenance.

Job description

ADP, Inc. is seeking a Property Operations Associate in Lancaster to manage day-to-day property activities under the Community Manager and Asset Manager. You will handle leasing processes, tenant relations, and administrative tasks to ensure smooth operations.

You will coordinate marketing for apartments, conduct showings, process applications, and maintain compliance with lease agreements and applicable laws. This role requires strong organizational skills and reliable office coverage.