Leasing Professional - Multifamily

Artisan Management Group; Des Moines (IA); On-site; USD 38,000 - 54,000; Full time

Job summary

ARTISAN is seeking a Leasing Professional to ensure resident satisfaction while achieving leasing, retention, and occupancy goals across our Midwest communities. You will handle tours, close leases, and coordinate move-ins, while highlighting community features tailored to prospect needs.

The role emphasizes strong communication, relationship-building, and the ability to drive occupancy through creative marketing and attentive resident service.

Qualifications

• High school diploma or equivalent; some college-level education preferred.
• 1+ years in a sales-oriented role; 6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred.
• Superior sales ability with basic computer proficiency (MS Office).
• AppFolio or RealPage experience preferred, not required.

Responsibilities

• Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, ADA, FCRA, and all other Federal and State laws.
• Manage the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting units to ensure an Artisan "move-in experience."
• Showcase the value of the community features as they relate to the prospect's needs.
• Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
• Maintain accurate and in-depth knowledge of the community and competitors to inform prospects.
• Promote positive resident relations through courteous and timely response to needs and concerns.
• Prepare lease documents, resident files, applications for approval and related bookkeeping tasks with attention to detail.
• Collaborate with team members to plan and organize resident events.
• Other duties as assigned

Skills

Sales ability

Communication

Customer service

Relationship building

Education

High school diploma or equivalent

Some college-level education preferred

Tools

MS Office (Word/Excel/Outlook)

AppFolio or RealPage experience

Job description

The Leasing Professional is accountable for ensuring the satisfaction of Artisan residents while also meeting leasing, retention, and occupancy goals for the community. Artisan Leasing Professionals have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are highly qualified to deliver top-notch customer service plus understand and anticipate prospect and resident needs to create exceptional Artisan experiences.

High-performing team members can significantly increase their earnings through our incentive programs tied to leasing velocity and resident satisfaction. This role offers competitive pay plus performance-based incentives, including commissions and bonuses tied to leasing performance and resident retention.

Principal Accountabilities

• Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Manage the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting units to ensure an Artisan "move-in experience."
• Showcase the value of the community features as they relate to the prospect's needs.
• Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
• Promote positive resident relations through courteous and timely response to resident needs and concerns.
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks.
• Collaborate with team members to plan and organize resident events.
• Other duties as assigned

Physical Demands of the Position

This role requires frequent standing, bending, climbing, pushing/pulling, and lifting. Candidates should be comfortable working with hand tools, ladders, and in physically active environments. A strong understanding of OSHA safety protocols is required.

Requirements

• High school diploma or equivalent, some college-level education preferred.
• 1+ years in a sales-oriented role. 6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred.
• Possesses superior sales ability.
• Computer proficiency, including MS Office: Word, Excel, and Outlook.
• AppFolio or RealPage experience preferred, not required.

Who We Are

ARTISAN is a growing multifamily investment and property management company focused on creating communities where people are proud to live and work. We own and operate apartment communities across the Midwest and are known for our strong operational standards, collaborative culture, and people-first mindset.

We’re a team of driven, approachable professionals who move quickly, communicate openly, and support one another. We take our work seriously, but we believe work should still be enjoyable. At ARTISAN, you’ll find a culture that values accountability and results, encourages learning and growth, and appreciates a good laugh along the way.

We move fast and keep things organized, adaptable, and steady. We trust our people, give them room to take ownership, and believe the best ideas can come from anywhere. If you enjoy working with smart, supportive teammates in a role where your contributions truly matter, you’ll feel right at home at ARTISAN.