Leasing Specialist | Commission & Resident Experience

Artisan Management Group; Des Moines (IA); On-site; USD 38,000 - 54,000; Full time

Job summary

ARTISAN is seeking a Leasing Professional to ensure resident satisfaction while achieving leasing, retention, and occupancy goals across our Midwest communities. You will handle tours, close leases, and coordinate move-ins, while highlighting community features tailored to prospect needs.

The role emphasizes strong communication, relationship-building, and the ability to drive occupancy through creative marketing and attentive resident service.

Qualifications

• High school diploma or equivalent; some college-level education preferred.
• 1+ years in a sales-oriented role; 6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred.
• Superior sales ability with basic computer proficiency (MS Office).
• AppFolio or RealPage experience preferred, not required.

Responsibilities

• Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, ADA, FCRA, and all other Federal and State laws.
• Manage the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting units to ensure an Artisan "move-in experience."
• Showcase the value of the community features as they relate to the prospect's needs.
• Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
• Maintain accurate and in-depth knowledge of the community and competitors to inform prospects.
• Promote positive resident relations through courteous and timely response to needs and concerns.
• Prepare lease documents, resident files, applications for approval and related bookkeeping tasks with attention to detail.
• Collaborate with team members to plan and organize resident events.
• Other duties as assigned

Skills

Sales ability

Communication

Customer service

Relationship building

Education

High school diploma or equivalent

Some college-level education preferred

Tools

MS Office (Word/Excel/Outlook)

AppFolio or RealPage experience

Job description

ARTISAN is seeking a Leasing Professional to ensure resident satisfaction while achieving leasing, retention, and occupancy goals across our Midwest communities. You will handle tours, close leases, and coordinate move-ins, while highlighting community features tailored to prospect needs.

The role emphasizes strong communication, relationship-building, and the ability to drive occupancy through creative marketing and attentive resident service.