Leasing Professional

Urban Land Interests, Inc.; Madison (WI); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

FSA options

401(k) Match

Disability Insurance

Life Insurance

PTO & Holidays

Parental Leave

Job summary

Urban Land Interests (ULI) is seeking a Leasing Professional to manage day-to-day leasing operations across multiple Madison properties. You will respond to inquiries, conduct tours, and maintain accurate listings and resident records, while providing strong customer service and community engagement.

The role includes open houses, resident communications, and supporting events; familiarity with Yardi, Adobe, and social media is a plus. A positive attitude and reliable transportation are required.

Qualifications

• 1-3 years in Residential Leasing, Property Management, or Customer Service-related field.
• High School degree required; college degree in business, communication, marketing or related field preferred.
• ARM or CAM certifications a plus.
• Ability to communicate effectively with diverse groups and stay organized.
• Proficiency with Microsoft Office; experience with Yardi and Adobe a plus.

Responsibilities

• Respond to rental inquiries and lead property tours.
• Maintain CRM system and ensure accuracy of property availability board.
• Assist with move-ins/move-outs and inspect units.
• Coordinate resident relations and respond to requests promptly and courteously.
• Maintain and update listings across rental platforms with current pricing and features.
• Support planning of resident events and manage social media presence.

Skills

Customer service

Communication

Sales orientation

Education

High School Diploma

Business/Marketing degree

Tools

Yardi Systems

Adobe

Microsoft Office

Job description

• Utilizes and maintains CRM system per company procedure.
• Maintains and ensures accuracy of property availability board.
• Answers prospect phone calls and emails in a timely manner according to company protocol.
• Consults with prospective residents to identify requirements and budgets and matches these needs with available properties.
• Ensures available apartments are fresh and tidy. Performs light cleaning of apartments being toured, including wiping down surfaces and sinks and sweeping/vacuuming floors as needed.
• Schedules and performs tours of available units, community amenities, and common spaces.
• Organizes and leads property open houses, driving between properties as needed.
• Ensures accuracy and completion of prospect rental applications and collects supporting documentation and application fees/deposits as needed.
• Creates and maintains a waitlist as needed.
• Performs timely and frequent follow-ups with prospective residents who have not yet made a leasing decision.
• Remains knowledgeable about employers, services, stores, and restaurants in the local community.
• Shops competitor properties and performs outreach marketing as directed.
• Ensures consistent and accurate listings across rental platforms, with a focus on Apartments.com, by regularly updating pricing, availability, and key apartment features to reflect current offerings.
• Maintains and updates virtual and video tours of available apartments and common areas to ensure content is accurate, and reflective of current availability and features.

Resident Relations

• Develops strong rapport through quality customer service and effective communication while enforcing company and community policies.
• Assists with move-ins/move-outs and completes apartment inspection reports as needed.
• Ensures that all resident requests or complaints are responded to in a timely, efficient, and courteous manner. Communicates with Property Managers regarding difficult or unique situations that should be handled at the next level, especially if there are requests for exceptions to normal procedures and policies.
• Ensures resident files are complete and maintained per company procedure, including all resident data within Yardi.
• Assists with the delivery of notices, flyers, and gifts to residents’ doors.
• Contributes to the implementation, design, and maintenance of a resident retention program, including newsletters, resident referral incentives, and social activities.
• Reports any unusual or extraordinary circumstances regarding residents or the property to the Property Manager.
• Supports the planning and execution of large-scale summer resident events by contributing to theme development, creating promotional flyers, coordinating decorations, and assisting with event setup and logistics.
• Manages the residential social media presence on Instagram and Facebook by curating engaging content, promoting neighborhood partnerships, organizing resident giveaways, and fostering a strong sense of community across all properties.

Facilities Management

• Regularly inspects grounds and common areas and working with Property Manager to take necessary action.
• Reports accidents and emergency situations to the Property Manager in a timely manner.
• Instills and demonstrates the Mission, Vision, and Values of Urban Land Interests to all employees, residents, and vendors.
• Follows and ensures compliance of all Fair Housing laws.
• Demonstrates thorough knowledge and ensures compliance with company policies and procedures.
• Encouraged to seek educational opportunities and self-improvement for personal growth and development to be discussed with Supervisor.
• Maintains a positive working relationship within the community, with employees, owners, vendors and outside agencies to help positively promote Urban Land Interests.
• Performs other duties which may be required to ensure economic success of Urban Land Interests as necessary.

WHAT WE'RE LOOKING FOR

• 1-3 years in Residential Leasing, Property Management, or Customer Service-related field required. Lease-up experience preferred.
• High School degree required. College degree in business, communication, marketing or related field preferred.
• ARM or CAM certifications a plus.
• Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Ability to effectively convey ideas, images, and goals to a diverse group of personalities.
• Must possess a positive, friendly attitude and have the ability to work well under pressure.
• Competency in Microsoft Office Suite including Word, Excel, and Outlook. Experience with Yardi and Adobe a plus. Knowledge of social media platforms also a plus.
• Highly organized with good attention to detail. Strong ability to prioritize responsibilities.
• State issued driver's license without restrictions with reliable transportation.

ABOUT URBAN LAND INTERESTS

Founded on innovation and guided by strong values, Urban Land Interests (ULI) is dedicated to creating and sustaining exceptional residential and commercial properties that strengthen the Madison community. As a privately held company that has engrained itself in the community for over 50 years, ULI focuses on thoughtful property management, tenant satisfaction, sustainability, and quality in every detail. From adaptive reuse projects and energy-efficient buildings to responsive tenant services and well-maintained communities, ULI is committed to enhancing the urban environment while building lasting relationships with tenants, residents, employees, and property owners. With over 1.3 million square feet of office and retail space, modern and historic apartment communities, and convenient downtown parking facilities, ULI continues to shape Madison's landscape through integrity, innovation, and community-focused stewardship.

WHAT WE OFFER (BENEFITS + PERKS)

This role offers a base pay rate of $23-$25 per hour, along with an annual bonus incentive and a competitive benefits package. Compensation is determined based on several factors, including job-related knowledge, skills, and experience, which may impact the final offer.

We provide the following benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA options; company-funded HRA for eligible plans
• 401(k) with a 50% employer match up to 3%
• Employer-paid short-term and long-term disability coverage
• Life insurance coverage at 1x annual salary
• 18 days PTO, plus 8 paid company holidays and 2 floating holidays
• Paid new parental leave

Additional benefit details will be provided during the offer process.

Leasing Professionals are responsible for the day-to-day leasing operations of ULI's residential properties including responding to rental inquiries, leading property tours and resident relations.

Join a team that takes pride in thoughtful work and meaningful impact. At Urban Land Interests, our mission, vision and values guide every decision we make, and together we create places people love to live, work and connect.